Hi, I’m
Jheanny Marie Covero
RETAIL MANAGER
ATHENS
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
years of professional experience
6
years of post-secondary education
Work History
BED QUARTER TRADING COMPANY, MANAMA
Sales Manager
2017.12 - 2023.06 (5 years & 6 months)
Job overview
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Establish sales objectives by forecasting and developing annual sales quotas for regions and territories, projecting expected sales volume and profit for existing and new products.
- Implement national sales programs by developing field sales action plans.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
American Beds, Manama
Retail Sales Associate
2016.10 - 2017.12 (1 year & 2 months)
Job overview
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Azadea Group Company, Manama
Retail Sales Associate
2015.02 - 2016.09 (1 year & 7 months)
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Alshaya Trading Co W.L.L., Manama
WAITRESS
2012.03 - 2015.01 (2 years & 10 months)
Job overview
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Gulf Consumer Company
Food and Beverage Attendant
2010.12 - 2012.02 (1 year & 2 months)
Job overview
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Education
Technological University of The Philippines , Ayala Blvd Ermita Manila
Associate of Arts from Graphics Technology Major in Mechanical Drafting
2007.06 - 2010.02 (2 years & 8 months)
Paranaque National High School , Dr. A. Santos Avenue Paranaque City
High School Diploma
2003.06 - 2007.03 (3 years & 9 months)
Skills
Verbal and written communication
undefinedAccomplishments
- Promoted to Project Operation Manager after 2 successful years in the sales department.
- Created a company-wide, comprehensive training program for all sales team members.
Timeline
Sales Manager
BED QUARTER TRADING COMPANY
2017.12 - 2023.06 (5 years & 6 months)
Retail Sales Associate
American Beds
2016.10 - 2017.12 (1 year & 2 months)
Retail Sales Associate
Azadea Group Company
2015.02 - 2016.09 (1 year & 7 months)
WAITRESS
Alshaya Trading Co W.L.L.
2012.03 - 2015.01 (2 years & 10 months)
Food and Beverage Attendant
Gulf Consumer Company
2010.12 - 2012.02 (1 year & 2 months)
Technological University of The Philippines
Associate of Arts from Graphics Technology Major in Mechanical Drafting
2007.06 - 2010.02 (2 years & 8 months)
Paranaque National High School
High School Diploma
2003.06 - 2007.03 (3 years & 9 months)
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