Joana Mary Shardow
Operations Manager
Athens
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Client Services Manager providing leadership Operations and serving as escalation point for clients and internal departments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
G-Tourism Investments
06.2022 - Current
- Led cross-functional teams to drive process improvements and achieve business objectives
- Developed and managed budgets, effectively reducing operational costs while maintaining quality service
- Established effective communication channels, fostering strong relationships between team members and departments
- Collaborated with sales and marketing teams to align customer experience strategies with overall brand goals
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs
- Organized quarterly town hall meetings to foster open communication among employees about company updates
Chef de commis/Trainee
Athens Capital Center Hotel - MGallery-Accor
06.2021 - 11.2021
- Learned various cooking techniques for diverse cuisines, expanding the restaurant''s menu offerings.
- Expanded culinary knowledge through participation in special cooking classes and workshops, further developing skills and techniques.
- Maintained safety standards by adhering to proper food handling procedures and cleanliness guidelines.
- Developed expertise in multiple stations within the kitchen, increasing versatility as a chef trainee and supporting team cohesion during busy shifts.
- Shadowed head chef on inventory management tasks, gaining valuable knowledge about ordering supplies and minimizing costs.
- Supported fellow team members during high-volume periods, ensuring timely completion of orders and satisfied guests.
- Implemented time management skills effectively while multitasking under pressure, ensuring consistent quality despite tight deadlines.
- Worked closely with other kitchen staff to foster a positive teamwork atmosphere conducive to learning and growth.
Ship Stewardess
All4yachting (Yachting Company)
04.2019 - 10.2019
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Msc International Hospitality, Events and Tourism Management - Hospitality Administration And Management
Oxford Brookes University
Headington Rd, Headington, Oxford OX3 0BP, United 10.2022 - 11.2023
Some College (No Degree) - Culinary Arts
Chef D'oeuvre Culinary School
Chevden 20, Athina 104 34 10.2019 - 05.2023
Bachelor of Science - Political Science And Government
University of Piraeus
Karaoli Ke Dimitriou 80, Pireas 185 34 10.2009 - 06.2017
Skills
Social Media
Cross-Functional Collaboration
Customer Empathy
Customer Acquisition
Customer Service Management
Logistics
Multitasking
Customer Relations
Financial Management
Sales Strategies
Business marketing
Staff Scheduling
Team Collaboration
Customer Service
Problem-Solving
Organizational Skills
- Focus on achieving objectives
- Ability to work in teams
- Organizational capacity
- Ability to coordinate several actions
- Information Management Capability
- Guests Management
- Hosting
- Event Planning
Certification
Google Project Management: Specialization -Coursera Course Certificates
Timeline
Google Project Management: Specialization -Coursera Course Certificates
09-2023
Msc International Hospitality, Events and Tourism Management - Hospitality Administration And Management
Oxford Brookes University
10.2022 - 11.2023
Operations Manager, Customer Experience
G-Tourism Investments
06.2022 - Current
Chef de commis/Trainee
Athens Capital Center Hotel - MGallery-Accor
06.2021 - 11.2021
Some College (No Degree) - Culinary Arts
Chef D'oeuvre Culinary School
10.2019 - 05.2023
Ship Stewardess
All4yachting (Yachting Company)
04.2019 - 10.2019
Bachelor of Science - Political Science And Government
University of Piraeus
10.2009 - 06.2017