Johanna Sarakinis
Folkestone,Kent
Summary
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Sales Specialist & Quality Assurance Analyst
Situation Research & Insight
Remote
04.2021 - 01.2025
- Performed sales specialist tasks and quality assurance analysis
- Set up multiple marketing campaigns across platforms
- Enhanced 300 data accuracy records daily through rigorous checks
- Performed CRM logging and testing tasks
- Produced detailed Excel reports
- Achieved double figure daily sales targets consistently
- Managed complex caseloads with efficiency
Lead Adult Care Worker (Supervisory Role)
United Response
Folkestone, United Kingdom
03.2017 - 05.2021
- Directed team operations in supervisory lead adult care role
- Maintaining health and wellbeing of individuals supported and team members
- Followed company policies, procedures, rules and regulations
- Managed folders and records, ensuring personal data confidentiality
- Completed all relevant training programs
- Conducted team meetings and one-to-one appraisals with team members
- Resolved complaints and managed unforeseen incidents
- Managed scheduling and leave requests for team members
- Supported service manager with daily responsibilities
- Conducting interviews for future staff developments
- Completing risk assessments
- Supported clients with rehabilitation and socialization in community settings.
Interviewer/Research Assistant
Facts International
Ashford
05.2016 - 01.2017
- Conducted telephone interviews as Interviewer/Research Assistant
- Edited and proof-read questionnaires and interview transcripts
- Managed incoming calls, ensuring efficient departmental routing
- Handled customer queries and resolved complaints
- Coordinated staff working hours and managed outsourcing
- Organized filing systems and recorded essential data
- Assisted with project planning and execution of research.
Education
GCSE - Maths, English, IT
Brockhill Park School
KentLevel 3 National Diploma - Music Technology
Folkestone South Kent College
Folkestone 09.2011 - 06.2013
NVQ Level 3 - Health and Social Care
United Response
KentSkills
- IT literate in MS Office
- Typing Speed 82 w/p
- Attention to detail
- Active listening
- Customer relationship management
- Communication proficiency
- Market research capability
- Decision making
Languages
English
Native
Greek
Native
Affiliations
- Songwriting
- Reading
- Movies
- Water Polo
Accomplishments
Awarded with Most Funds Raised for recent project with Save the Children.
Timeline
Sales Specialist & Quality Assurance Analyst
Situation Research & Insight
04.2021 - 01.2025
Lead Adult Care Worker (Supervisory Role)
United Response
03.2017 - 05.2021
Interviewer/Research Assistant
Facts International
05.2016 - 01.2017
Level 3 National Diploma - Music Technology
Folkestone South Kent College
09.2011 - 06.2013
GCSE - Maths, English, IT
Brockhill Park School
NVQ Level 3 - Health and Social Care
United Response
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