John Vastakis
IT Project Manager
Athens, Perissos
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Project Manager
Seeders
Athens
05.2022 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project plans identifying key issues, approaches and performance metrics.
- Managed project teams in Agile environment, realizing success through application and exceptional leadership skills.
- Designed, documented and executed system upgrades and patch management using update manager.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Specialized in developing projects using the Laravel framework.
- Security Management and server maintenance and troubleshooting(WHM,Cloudflare) for WP sites.
- Direct communication with developers and creation of tasks according to a defined schedule.
- Organized with detailed task management and advanced customer relationship management through Bitrix24
Telecommunications Engineer
NORMA TELECOM SA
Athens , Nea Philadelpheia
02.2022 - 05.2022
- Researched and recommended network and data communications hardware and software.
- Monitored overall network performance.
- Performed telecommunication and networking business evaluations.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Installed, maintained and supported VoIP applications.
- Designed, installed and maintained organization's telephony network.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Installation of telephone centers and IP devices(EMG,Platan,Integral 5,55,33)
- Installation and maintenance of cameras and alarms
Technical Support Agent
MEDIATEL SA
Athens
10.2020 - 02.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Activated accounts for clients interested in new services.
Electrical Engineer
ELPE
Athens, Aspropyrgos
10.2018 - 03.2019
- Postgraduate internship
- Management of electronics instruments,study and constructions of measuring instruments
- Organization of educational programs
- Support of all technicians and colleagues
- Participating in mechanical/electronical equipment and fire safety
- Preparation and formatting of training manuals
Salesperson and Barista
APOOLONION
Athens, Nea Erythraia
10.2017 - 03.2018
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing coupon.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
PADA
Aigaleo, Athens 10.2011 - 11.2020
Skills
Advanced problem solving
Project planning and development
Computer Architecture
Project Management
Strategic planning
Technical Support
Team Bonding
Procedure development
Functional & Business Requirements
Systems Design Documentation
Certification
GRANDSTREAM Certified Specialist
Timeline
IT Project Manager
Seeders
05.2022 - Current
Telecommunications Engineer
NORMA TELECOM SA
02.2022 - 05.2022
GRANDSTREAM Certified Specialist
02-2022
Technical Support Agent
MEDIATEL SA
10.2020 - 02.2021
Electrical Engineer
ELPE
10.2018 - 03.2019
Salesperson and Barista
APOOLONION
10.2017 - 03.2018
Bachelor of Science - Electrical, Electronics Engineering Technologies
PADA
10.2011 - 11.2020