JONIDA TOSKAJ
Athens,Greece
Summary
Experienced Administrative Assistant and Manager with a proven track record of optimizing operations, streamlining workflows, and enhancing team performance. Passionate about organization and collaboration, focusing on developing innovative solutions that drive efficiency and productivity. Strong communication, multitasking, and problem-solving skills ensure effective navigation of challenges and delivery of precise, results-driven outcomes.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
ANTIRUST LTD
Athens, Greece
09.2023 - Current
- Handle correspondence, including emails, phone calls, letters, and memos, ensuring timely and professional communication.
- Maintain and organize office files, records, and documentation.
- Assist in scheduling meetings, appointments, and travel arrangements.
- Prepare reports, presentations, and summaries as requested.
- Support customer service teams by managing records, updating client databases, or providing logistical support.
CALL CENTER REPRESENTATIVE
ANDAMAN
Athens, Greece
06.2019 - 12.2024
- Managed inbound and outbound calls in a fast-paced call center environment.
- Provided excellent customer service and resolved customer inquiries effectively and efficiently.
- Adapted quickly to changes in policies and procedures to ensure compliance and quality service
- Maintained detailed records of customer interactions and transactions
STORE MANAGER
Andaman
Athens, Greece
06.2019 - 09.2023
- Led store operations, optimizing inventory management and increasing sales revenue.
- Trained and supervised staff to ensure a high level of customer service.
- Implemented safety protocols to ensure a secure and compliant work environment.
- Collaborated with vendors to maintain product selection and quality.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
SALES ASSISTANT
APOLLONION
Athens, Greece
06.2017 - 06.2018
- Built and maintained strong relationships with clients to drive sales growth.
- Managed cash registers and processed customer transactions in a fast-paced retail environment.
- Handled customer complaints and inquiries with professionalism and efficiency, consistently meeting deadlines and exceeding satisfaction goals
Education
Diploma of Vocational Training (Level 5)
Athens 10.2013 - 07.2015
Skills
- Advanced Microsoft Office Skills
- HubSpot CRM Certification
- Team Leadership & Process Optimization
- Conflict Resolution & Customer Retention Strategies
- Client Experience Management
- Resource & Staff Coordination
Languages
English
Fluent
Greek
Native
Albanian
Native
Affiliations
- Writer and Creator of Children's Literature: Author of children’s books that emphasize collaboration, empathy, and creativity for young readers. Through my storytelling, I aim to foster social and emotional growth in children while sparking their imagination. Organized book readings and interactive workshops in schools, inspiring literacy and creativity among children aged 6-10.
Timeline
Administrative Assistant
ANTIRUST LTD
09.2023 - Current
CALL CENTER REPRESENTATIVE
ANDAMAN
06.2019 - 12.2024
STORE MANAGER
Andaman
06.2019 - 09.2023
SALES ASSISTANT
APOLLONION
06.2017 - 06.2018
Diploma of Vocational Training (Level 5)
10.2013 - 07.2015
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