Jorge Carlos Parmenion De La Cruz Bizbas
Senior Customer Service Representative
Thessaloniki
Summary
Professional with a strong background in customer service, sales support, and technical content creation, recognized for delivering efficient client services and adhering to best practices. Skilled in delivering staff training and drafting technical content with specialized vocabulary related to internal combustion engine technology. Equipped with exceptional personal skills, such as critical thinking, conflict resolution, and deadline management.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Customer Service Representative
Teleperformance
06.2021 - 05.2025
- Provided sales expertise and customer support for STIHL in the Spanish Market, ensuring excellent customer satisfaction
- Developed and maintained a trusting and consistent relationship with customers, resolving queries effectively via e-mail, chat and telephone
- Achieved positive customer satisfaction ratings exceeding 90% by adhering to the appropriate processes and maintaining an ideal average call time of under 6 minutes
- Provided training for new team members to ensure effective onboarding
- Drafted technical content using advanced mechanical vocabulary and terminology, based on modern internal combustion engine technology
Education
PhD Candidate - Theology
Aristotle University of Thessaloniki
Master of Arts - Liturgics Anthropological Studies
Aristotle University of Thessaloniki
01.2020
Bachelor's Degree - Theology
Aristotle University of Thessaloniki
01.2016
Skills
- Communication
- Negotiation
- Problem-solving
- Organization
- Attention to Detail
- Critical Thinking
Certification
MS Microsoft Company “ECDL” Certification in Computers
ADDITIONAL INFORMATION
- Volunteerism 06/2017 – 08/2017 Student Volunteer, Taizé Religion Ecumenical Community | France
- Driving License European Category B
- Interests Travelling (10 trips to 10 countries) – Sports car events – Restoration of antique vehicles – Automotive engineering – Dogmatics of the Eastern Orthodox Church – Orthodox Anthropology-Cosmology
DIGITAL SKILLS
- Microsoft Office Word – Excel – PowerPoint – Access – Outlook
- Additional Skills MS Windows – MS Teams – Zoom
Additional Information
Microsoft CRM Expert
Timeline
Senior Customer Service Representative
Teleperformance
06.2021 - 05.2025
Master of Arts - Liturgics Anthropological Studies
Aristotle University of Thessaloniki
Bachelor's Degree - Theology
Aristotle University of Thessaloniki
PhD Candidate - Theology
Aristotle University of Thessaloniki
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