Microsoft Office, MacOS
Joy Chara Constantinou
Facilities & Operations Project Coordinator
Athens
Summary
Facilities management professional with strong track record in ensuring efficient operations and safety compliance. Skilled in project management, budgeting, and vendor relations. Known for fostering teamwork and adapting to changing needs to achieve optimal results. Dependable in maintaining and improving facilities to support organizational goals.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Facilities Manager
DLK Services, member of DIOLKOS GROUP Construction & Development
02.2023 - 08.2025
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Interviewed, hired, and trained qualified maintenance employees.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
- Documented records on pricing, energy consumption and activity reports.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Implemented waste reduction initiatives by introducing recycling programs and partnering with environmentally responsible vendors.
- Controlled expenses to meet budget requirements.
- Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
- Supervised staff of 30+ in day-to-day activities.
- Responded to building emergencies and managed repairs.
- Drove continuous improvement of processes and systems operation.
- Reviewed and oversaw construction and renovation projects.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Held classes to teach staff facility procedures.
Facilities Manager & Project Development
TEMCO, Construction & Property Management Company
02.2020 - 12.2022
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Investigated problems and determined appropriate remedies.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Supervised staff of 15+ in day-to-day activities.
- Utilized benchmarking data to identify best practices in the industry, leading continuous improvement initiatives within the facilities management team.
- Maintained facility grounds, equipment, and safety compliance.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Responded to building emergencies and managed repairs.
- Ordered, maintained and distributed supplies and inventory.
Hospitality Business Consultant
Freelancer
10.2017 - 02.2020
- Sales & Marketing, Reservations & Revenue Management, Operations (for private homes/ apartment rentals & small hotels in Athens)
- Created memorable guest experiences through the design of unique hospitality concepts catered specifically towards target demographics.
- Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
- Generated positive online reviews by proactively addressing guest concerns while maintaining a professional demeanor at all times.
- Boosted revenue with targeted marketing strategies and promotions tailored to local events.
- Increased occupancy rates through market research and competitive analysis of industry trends.
- Implemented innovative solutions to enhance hotel aesthetics, improving overall guest experience and satisfaction ratings.
- Streamlined hotel operations for increased efficiency through staff training and process improvements.
- Reduced operating costs by negotiating favorable contracts with vendors, suppliers, and service providers.
- Collaborated with management teams to identify areas for improvement in operational processes, leading to cost savings and increased efficiencies.
- Developed strategic partnerships with local businesses to provide guests with exclusive experiences and amenities.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Hotel Operations Manager
ATHENS WAY
09.2018 - 09.2019
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Hotel Operations Manager
THE ZILLERS
01.2018 - 06.2018
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Villa Manager
PRIVATE COMPLEX OF VILLAS
05.2017 - 09.2017
- Collaborated with housekeeping staff to maintain a clean, welcoming environment that consistently met cleanliness standards.
- Ensured compliance with local regulations and industry standards by staying current on relevant laws, codes, and best practices.
- Managed financial aspects such as budgeting, forecasting revenues/expenses accurately to maintain fiscal stability.
- Maintained exceptional property conditions through regular inspections, timely maintenance, and effective communication with contractors.
- Managed daily villa operations for optimal performance, ensuring smooth functioning of all departments.
- Enhanced guest satisfaction by implementing personalized services and attending to their individual needs.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Created memorable experiences for guests by incorporating innovative entertainment options and engaging activities.
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
Hotel Manager
THOLOS RESORT & DOME RESORT (2 HOTELS)
05.2016 - 10.2016
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
Villas' General Manager
MYKONOS PANORMOS VILLAS
09.2014 - 04.2016
- Ensured compliance with industry regulations, conducting regular audits and implementing corrective actions as needed.
- Effectively managed crisis situations, implementing contingency plans to protect guests'' safety while preserving brand reputation.
- Implemented quality control measures to maintain high standards of cleanliness, service, and guest satisfaction.
- Boosted occupancy rates, developing targeted marketing campaigns and collaborating with sales teams on promotional efforts.
- Enhanced profitability with cost-control measures, optimizing departmental budgets, and renegotiating vendor contracts.
- Managed daily hotel operations, coordinating cross-departmental efforts to ensure seamless guest experiences.
- Improved employee retention by fostering a positive work environment, offering professional development opportunities, and implementing competitive compensation packages.
- Negotiated favorable contracts with suppliers/vendors that led to significant cost savings across various departments within the hotel.
- Collaborated with executive management to establish strategic objectives for hotel operations and develop action plans for achieving goals.
- Optimized revenue management strategies to capitalize on market trends and maximize room rate yield.
- Evaluated and adapted hotel operations in response to evolving industry trends, ensuring continued competitiveness within the marketplace.
- Increased guest satisfaction by implementing strategic operational improvements and enhancing staff training programs.
- Streamlined hotel operations for increased efficiency through process optimization and technology integration.
- Oversaw food and beverage operations, ensuring menu offerings were aligned with guest preferences while maintaining profitability targets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Led successful property renovations while minimizing disruption to guests, carefully managing timelines and budgets throughout the process.
- Evaluated and promptly resolved lodging facility operational issues.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted with development and distribution of the property
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Sales Account Manager
AXIA HOSPITALITY
10.2013 - 09.2014
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Negotiated prices, terms of sale and service agreements.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Anticipated clients' needs by staying in touch on regular basis.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Analyzed market trends to identify potential areas of growth within the industry landscape.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
Front Office Manager
AQUA BLU BOUTIQUE HOTEL & SPA 5* (member of SLH)
04.2013 - 10.2013
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
Assistant Sales Manager
HOTELBRAIN
10.2011 - 04.2013
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Generated sales report to help upper management make effective decisions and sales plans.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Negotiated contracts with key clients to secure long-term partnerships.
- Monitored competitor activities to adjust sales strategies accordingly.
- Drove sales growth by identifying and targeting underserved markets.
Front Office & Reservations Manager
THALATTA SEASIDE HOTEL 4* (member of SLH)
05.2011 - 10.2011
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Introduced new booking software, reducing errors and improving reservation management.
- Enhanced onboarding process for new front office staff, reducing time to full productivity.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
- Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
- Contributed innovative ideas to improve reservation management software functionality based on user experiences.
- Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
- Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
- Led cross-functional projects aimed at streamlining communication between departments involved in the guest booking journey.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Generated and reported performance metrics to management to inform decision-making.
Education
Masters Degree - Hospitality Management
CORNELL UNIVERSITY
01.2011
Advanced Diploma - Chartering
INSTITUTE OF CHARTERED SHIPBROKERS (ICS)
Piraeus, Greece01.2009
Master's Degree - International Studies & Strategy
UNIVERSITY OF PIRAEUS
Piraeus, Greece01.2007
Bachelor's Degree - International & European Studies
UNIVERSITY OF PIRAEUS
Piraeus, Greece01.2005
Skills
Asset management
Software
Hotel PMS & CRM
WebHotelier & PrimalRes
OTAs Extranet
Google Workspace
Wordpress
Google AdWords, Analytics & SEO
Timeline
Facilities Manager
DLK Services, member of DIOLKOS GROUP Construction & Development
02.2023 - 08.2025
Facilities Manager & Project Development
TEMCO, Construction & Property Management Company
02.2020 - 12.2022
Hotel Operations Manager
ATHENS WAY
09.2018 - 09.2019
Hotel Operations Manager
THE ZILLERS
01.2018 - 06.2018
Hospitality Business Consultant
Freelancer
10.2017 - 02.2020
Villa Manager
PRIVATE COMPLEX OF VILLAS
05.2017 - 09.2017
Hotel Manager
THOLOS RESORT & DOME RESORT (2 HOTELS)
05.2016 - 10.2016
Villas' General Manager
MYKONOS PANORMOS VILLAS
09.2014 - 04.2016
Sales Account Manager
AXIA HOSPITALITY
10.2013 - 09.2014
Front Office Manager
AQUA BLU BOUTIQUE HOTEL & SPA 5* (member of SLH)
04.2013 - 10.2013
Assistant Sales Manager
HOTELBRAIN
10.2011 - 04.2013
Front Office & Reservations Manager
THALATTA SEASIDE HOTEL 4* (member of SLH)
05.2011 - 10.2011
Masters Degree - Hospitality Management
CORNELL UNIVERSITY
Advanced Diploma - Chartering
INSTITUTE OF CHARTERED SHIPBROKERS (ICS)
Master's Degree - International Studies & Strategy
UNIVERSITY OF PIRAEUS
Bachelor's Degree - International & European Studies
UNIVERSITY OF PIRAEUS