Judy Makri
Athens
Summary
Dynamic and results-driven professional with over 7 years of experience in sales and hospitality. Demonstrated expertise in driving revenue growth, enhancing customer satisfaction, and streamlining operations to achieve organizational success. Resolve complex customer issues, and deliver exceptional guest experiences. Recognized for excellent communication, multitasking, and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
Stewardess
Lady D 37Meters
2023 - 10.2023
- Guest Services: Established welcoming environment and attended to needs of 6 to 8 guests, ensuring pleasant and comfortable experience on board.
- Ensured pleasant and comfortable experience on board.
- Supply Management: Procured and managed supplies for owner, kitchen, and rooms.
- Housekeeping: Organized and performed cleaning and laundry tasks.
- Aesthetic Enhancement: Prepared tables and arranged flowers.
- Inventory Management: Assisted with and maintained interior inventory.
- Event Coordination: Organized, executed, and facilitated parties and activities as requested by owner.
- Interior Maintenance: Maintained and increased standards of yacht's interior.
Manager
le six resort hotel
2016 - 2017
- Daily Operations Management: Managed day-to-day operations, ensuring smooth workflow and efficiency.
- Guest Services: Greeted guests during check-in and check-out, enhancing guest experience.
- Team Problem-Solving: Handled and resolved team issues, fostering positive work environment.
- Event Planning: Planned and executed weekly and monthly events, increasing guest engagement.
- Supervision: Supervised hotel functions such as payroll, housekeeping, and maintenance.
- Supplier Negotiation: Handled and negotiated purchase of goods with suppliers, reducing costs by 3%.
- Accounting Liaison: Liaised with accounting manager for payroll and inventory stock, ensuring accuracy.
- Sales Growth: Increased sales by 8% through effective management and strategic planning.
Receptionist
Castel Mare Resort
2014 - 2015
- Guest Services Management: Responsible for check-in and check-out of 350 chalets.
- Room Readiness Verification: Ensured chalets were ready for guests prior to check-in.
- Customer Inquiry Handling: Fielded customer questions and provided information about availability and pricing.
- Customer Support: Assisted customers with prompt and polite support, both in-person and via telephone, handling over 20 maintenance inquiries weekly.
- Maintenance Coordination: Managed and coordinated maintenance requests, ensuring timely resolution of issues.
- Payment Processing: Processed payments for chalet bookings and maintenance services, handling average of 50 transactions per week.
Waitress
Adim pub resto
2008 - 02.2010
- Menu Knowledge: Shared detailed knowledge of menu items and flavors, enabling customers to make informed decisions based on taste and interest.
- Transaction Handling: Processed customer payments using cash registers and credit card machines, managing over 45 transactions per shift.
- Preparation: Folded napkins and prepared silverware sets, ensuring supply for host station.
- Collaboration: Worked closely with kitchen staff to update customers on unavailable dishes and wait times accurately.
- Transaction Completion: Printed dining checks, collected payments, and offered receipts to complete transactions smoothly.
- Sales Growth: Increased sales by 60% through effective upselling of higher-end products to customers.
- Phone Handling: Answered average of 30 phone calls daily for delivery orders.
- Order Verification: Checked each order for accuracy before it was dispatched, ensuring 99% accuracy rate.
- Data Entry: Entered order details into system, managing data for over 50 orders per shift.
Sales Agent
world capital 1
06.2024 - 09.2024
- Use CRM systems to track sales progress, manage client interactions, and report on sales forecasts.
- Achieved and exceeded monthly sales targets through strategic planning and customer engagement.
- Delivered persuasive sales presentations to demonstrate product benefits and secure client commitments.
Assistant Sales Manager
Dream Makers
2023 - 05.2024
- Performance Monitoring: Monitored sales team performance and provided effective training to reach revenue and profit targets.
- Business Development: Developed creative ideas to grow business and enhance profitability.
- Client Satisfaction: Maintained high client satisfaction rate, consistently receiving average rating of 3.8 out of 5 in feedback surveys.
- Feedback Reporting: Collected customer and market feedback, reporting to manager
- Revenue Growth: Increased annual revenue by 8% with targeted sales and marketing strategies.
Marketing Specialist
Teleperformance
2021 - 05.2024
- Identify Objectives: Defined advertiser goals (e.g., brand awareness, lead generation).
- Campaign Management: Managed 10+ campaigns annually across social media, email, and PPC.
- Audience Targeting: Used demographic data to segment and tailor campaigns.
- Performance Analysis: Analyzed metrics (conversion rates, traffic, engagement) with analytics tools.
- Optimization: Improved conversion rates by 5% with A/B testing.
- Creative Development: Developed concepts that increased engagement.
- Campaign Execution: Launched and monitored campaigns, optimizing in real-time.
- Reporting: Provided detailed reports and actionable insights.
- Strategy Enhancement: Enhanced strategies based on evaluations and feedback, resulting in 20% increase in overall campaign effectiveness.
Sales Representative
blank linen company
2010 - 01.2013
- Sales Reporting: Generated weekly and monthly reports on sales performance, providing actionable recommendations that led to 40% increase in sales.
- Information Requests: Responded to over 30 telephone and in-person requests for information daily, providing accurate and helpful assistance.
- Client Relationships: Built lasting relationships with clients through exceptional customer service and personalized interactions.
- Customer Meetings: Engaged with diverse range of existing and new customers monthly to discuss business needs.
- Order Management: Ensured orders were accurate and delivered on time, maintaining high customer satisfaction and trust.
Customer sales support specialist
Teleperformance Hellas
02.2019 - 02.2021
- Technical Support: Troubleshot technical inquiries for over 100 customer devices per month.
- Customer Guidance: Supported and guided customers with commercial-related issues regarding supported products.
- Issue Resolution: Handled refunds and resolved other customer issues.
- Customer Service: Provided friendly, attentive service by promptly responding to customer inquiries and processing order requests.
- Complaint Resolution: Accurately provided information to resolve service complaints, ensuring customer satisfaction.
Education
Master of Education - Project manager specialization
University of Colorado Boulder
Bachelor of Arts - Speciality of hotel arts _ pasteries
Administration of Hotel School EH
Middle school Diploma - Foundational Education Curriculum For Ages 3 To 14.
Notre Dame Des Apôtres.
Skills
- Excellent communication skills
- Multitasking
- Team work and creativity
- Guest service
- Schedule management
- Team work and creativity
- Detail-oriented
- Salesforce CRM
- Omega POS
Languages
Arabic, English, French
Native language
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Hobbies and interests
- Reading
- travelling
- Hiking
Timeline
Sales Agent
world capital 1
06.2024 - 09.2024
Customer sales support specialist
Teleperformance Hellas
02.2019 - 02.2021
Bachelor of Arts - Speciality of hotel arts _ pasteries
Administration of Hotel School EH
Middle school Diploma - Foundational Education Curriculum For Ages 3 To 14.
Notre Dame Des Apôtres.
Stewardess
Lady D 37Meters
2023 - 10.2023
Manager
le six resort hotel
2016 - 2017
Receptionist
Castel Mare Resort
2014 - 2015
Waitress
Adim pub resto
2008 - 02.2010
Assistant Sales Manager
Dream Makers
2023 - 05.2024
Marketing Specialist
Teleperformance
2021 - 05.2024
Sales Representative
blank linen company
2010 - 01.2013
Master of Education - Project manager specialization
University of Colorado Boulder
Similar Profiles
Brittany SheaBrittany Shea
Owner/Lead Supervisor at Facebook, Little Lady Landscaping, Little Lady Landscaping LLCOwner/Lead Supervisor at Facebook, Little Lady Landscaping, Little Lady Landscaping LLC
Luca PizzutiLuca Pizzuti
Teacher Helper at Our Lady of the Annunciation SchoolTeacher Helper at Our Lady of the Annunciation School
Cathleen MackCathleen Mack
Professional Cleaning & Maintenance Services at Lady With a Ladder Cleaning & MaintenanceProfessional Cleaning & Maintenance Services at Lady With a Ladder Cleaning & Maintenance