Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Jules Augier

Jules Augier

Athens, Greece

Summary

Result-oriented Customer Success Manager with excellent client oversight, technical chops and relationship-building expertise.

Fluent in English, French and Greek, Scaled Customer Success is my specialty and I look good doing it.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Growth Customer Success Manager

Lokalise
03.2022 - Current
  • Acted as a primary point of contact for a portfolio of 1000+ accounts, ranging from small businesses to Enterprise customers.
  • Consistently exceeded monthly growth targets by an average of 2.5X past the probationary period.
  • Implemented successful automated 1:Many sales campaigns to drive upsells - out of which the best resulted in quadrupling my team's quota.
  • Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
  • Mentored two junior team members and created documentation to ensure scalable onboarding.

Customer Success Executive

e-satisfaction.com
11.2020 - 10.2022
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
  • Developed comprehensive training materials that facilitated faster customer proficiency with the product.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.

Business Development Representative

LP Home Real Estate Agency
05.2019 - 03.2020
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Developed strong relationships with key industry partners for mutually beneficial collaborations.

Technical Support Agent

Apple
11.2013 - 12.2015
  • Managed high call volume efficiently, exceeding volume targets by at least 10% each month.
  • Resolved complex technical issues for better client experience and smoother operations.
  • Mentored 10+ junior members and implemented company documentation to streamline tone of voice and issue resolution processes.
  • Collaborated with cross-functional teams to resolve escalated issues effectively.

Education

Bachelor of Science - Environmental Science

Deree - The American College of Greece
Athens, Greece

Skills

  • Strategic Planning
  • Account Management
  • Revenue Growth
  • Report Analysis
  • Customer Advocacy
  • Training and mentoring
  • Pipeline Development
  • CRM Software (SFDC, Hubspot)

Hobbies and Interests

  • Bouldering/Trekking/Anything outdoors
  • Throwing a ball at my dog
  • Watching him fetch it
  • WHOSAGUDBOI

Timeline

Growth Customer Success Manager

Lokalise
03.2022 - Current

Customer Success Executive

e-satisfaction.com
11.2020 - 10.2022

Business Development Representative

LP Home Real Estate Agency
05.2019 - 03.2020

Technical Support Agent

Apple
11.2013 - 12.2015

Bachelor of Science - Environmental Science

Deree - The American College of Greece

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Jules Augier