Jules Augier
Athens, Greece
Summary
Result-oriented Customer Success Manager with excellent client oversight, technical chops and relationship-building expertise.
Fluent in English, French and Greek, Scaled Customer Success is my specialty and I look good doing it.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Growth Customer Success Manager
Lokalise
03.2022 - Current
- Acted as a primary point of contact for a portfolio of 1000+ accounts, ranging from small businesses to Enterprise customers.
- Consistently exceeded monthly growth targets by an average of 2.5X past the probationary period.
- Implemented successful automated 1:Many sales campaigns to drive upsells - out of which the best resulted in quadrupling my team's quota.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Mentored two junior team members and created documentation to ensure scalable onboarding.
Customer Success Executive
e-satisfaction.com
11.2020 - 10.2022
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Business Development Representative
LP Home Real Estate Agency
05.2019 - 03.2020
- Increased client base by identifying potential customers and initiating strategic outreach.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
Technical Support Agent
Apple
11.2013 - 12.2015
- Managed high call volume efficiently, exceeding volume targets by at least 10% each month.
- Resolved complex technical issues for better client experience and smoother operations.
- Mentored 10+ junior members and implemented company documentation to streamline tone of voice and issue resolution processes.
- Collaborated with cross-functional teams to resolve escalated issues effectively.
Education
Bachelor of Science - Environmental Science
Deree - The American College of Greece
Athens, GreeceSkills
- Strategic Planning
- Account Management
- Revenue Growth
- Report Analysis
- Customer Advocacy
- Training and mentoring
- Pipeline Development
- CRM Software (SFDC, Hubspot)
Hobbies and Interests
- Bouldering/Trekking/Anything outdoors
- Throwing a ball at my dog
- Watching him fetch it
- WHOSAGUDBOI
Timeline
Growth Customer Success Manager
Lokalise
03.2022 - Current
Customer Success Executive
e-satisfaction.com
11.2020 - 10.2022
Business Development Representative
LP Home Real Estate Agency
05.2019 - 03.2020
Technical Support Agent
Apple
11.2013 - 12.2015
Bachelor of Science - Environmental Science
Deree - The American College of Greece
Similar Profiles
Mario GuzmanMario Guzman
Enterprise Sales Development Representative at LokaliseEnterprise Sales Development Representative at Lokalise
Athina TsimogianniAthina Tsimogianni
Sales Agent at Luxas InvestmentsSales Agent at Luxas Investments
Theodora MakriTheodora Makri
Educational Coordinator & Innovation Specialist at JOIST Innovation ParkEducational Coordinator & Innovation Specialist at JOIST Innovation Park