Jules Augier
Athens, Greece
Summary
Result-oriented Customer Success Manager with excellent client oversight, technical chops and relationship-building expertise.
Fluent in English, French and Greek, Scaled Customer Success is my specialty and I look good doing it.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Growth Customer Success Manager
Lokalise
03.2022 - Current
- Acted as a primary point of contact for a portfolio of 1000+ accounts, ranging from small businesses to Enterprise customers.
- Consistently exceeded monthly growth targets by an average of 2.5X past the probationary period.
- Implemented successful automated 1:Many sales campaigns to drive upsells - out of which the best resulted in quadrupling my team's quota.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Mentored two junior team members and created documentation to ensure scalable onboarding.
Customer Success Executive
e-satisfaction.com
11.2020 - 10.2022
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Business Development Representative
LP Home Real Estate Agency
05.2019 - 03.2020
- Increased client base by identifying potential customers and initiating strategic outreach.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
Technical Support Agent
Apple
11.2013 - 12.2015
- Managed high call volume efficiently, exceeding volume targets by at least 10% each month.
- Resolved complex technical issues for better client experience and smoother operations.
- Mentored 10+ junior members and implemented company documentation to streamline tone of voice and issue resolution processes.
- Collaborated with cross-functional teams to resolve escalated issues effectively.
Education
Bachelor of Science - Environmental Science
Deree - The American College of Greece
Athens, GreeceSkills
- Strategic Planning
- Account Management
- Revenue Growth
- Report Analysis
- Customer Advocacy
- Training and mentoring
- Pipeline Development
- CRM Software (SFDC, Hubspot)
Hobbies and Interests
- Bouldering/Trekking/Anything outdoors
- Throwing a ball at my dog
- Watching him fetch it
- WHOSAGUDBOI
Timeline
Growth Customer Success Manager
Lokalise
03.2022 - Current
Customer Success Executive
e-satisfaction.com
11.2020 - 10.2022
Business Development Representative
LP Home Real Estate Agency
05.2019 - 03.2020
Technical Support Agent
Apple
11.2013 - 12.2015
Bachelor of Science - Environmental Science
Deree - The American College of Greece