Kalliopi Mitra
Kastoria,56
Summary
I am an optimistic and enthusiastic professional with a strong commitment to professionalism, ethics, and delivering exceptional service. I thrive on building meaningful relationships, using my creative thinking and excellent communication skills to engage with customers and colleagues alike. With a background in retail sales and customer service, I am adept at promoting products and services, enhancing guest satisfaction, and handling appointment scheduling efficiently.
As a dependable team player, I bring a solution-oriented mindset to every challenge, effectively delegating tasks, coaching employees, and maintaining high standards of performance. With a focus on positive engagement and a passion for continuous improvement, I aim to contribute meaningfully to organizational success.
Overview
13
13
years of professional experience
Work History
Spa Manager
Vedema, a Luxury Collection Resort, by Marriott
Santorini , Megalochori
04.2024 - 10.2024
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Maintained front desk workstation by keeping it clean and organized.
- Led spa tours for new members to familiarize guests with services provided.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Utilized promotions, print and digital marketing to attract new clients.
Tour Guide
Lapland Safaris Yllas
11.2023 - 02.2024
- Guided groups of up to 40 people on scheduled tours.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Store Manager
Art Of Wash
04.2023 - 10.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reported issues to higher management with great detail.
Tour Guide
Lapland Safaris
11.2022 - 02.2023
- Guided groups of up to 40 people on scheduled tours.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups.
- Provided suggestions and recommendations for activities, restaurants to keep customers entertained after tour hours.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
Assistant Spa Manager
Aegeo Spas
04.2022 - 10.2022
- As a spa therapist, i also assumed managerial responsibilities,including desk duties such as scheduling and coordinating treatments.
- I successfully managed clients dissatisfied with previous treatments or hotel conditions, ensuring their departure with positive and satisfied experience.
- My clients consistently expressed a desire for additional sessions after experiencing the positive outcomes of our sessions.
- Sterilized equipment for patient treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Stocked treatment rooms with proper supplies.
- Explained benefits of skin care products to clients.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Discussed procedures and treatment options with clients.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Recommended complementary purchases to customers, increasing revenue.
Assistant Spa Manager
Aegeo Spas
04.2021 - 10.2021
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- I successfully managed clients dissatisfied with previous treatments or hotel conditions, ensuring their departure with positive and satisfied experience.
- My clients consistently expressed a desire for additional sessions after experiencing the positive outcomes of our sessions.
- Resolved customer complaints and facilitated conflict resolutions.
- Sterilized equipment for patient treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Stocked treatment rooms with proper supplies.
- Explained benefits of skin care products to clients.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Spa Therapist
Atlantica Imperial Resorts And Spa
06.2020 - 10.2020
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Welcomed clients arriving for appointments.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Resolved customer complaints and facilitated conflict resolutions.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Ensured compliance with state regulations regarding sanitation practices within the treatment rooms at all times.
Salesperson
Gatidis
02.2019 - 12.2019
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
Salesperson
Underground Shop
01.2017 - 01.2019
- Increased customer satisfaction by providing personalized fashion advice and recommendations.
- Developed promotional strategies to increase store sales and meet monthly sales targets.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Recommended complementary purchases to customers, increasing revenue.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Cleaned, closed, and secured store at end of shift.
- Handled customer complaints professionally, resolving issues promptly to maintain client satisfaction.
- Worked effectively in fast-paced environments.
Head Waiter
Tucan Restaurant
04.2016 - 10.2016
- Optimized table management by strategically seating guests based on reservation status and party size.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Greeted new customers, discussed specials, and took drink orders.
- Processed orders and sent to kitchen employees for preparation.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bar Waiter
Willy's Coctail Garden Bar
04.2015 - 09.2015
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Maintained clean and organized bar area.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
Head Waiter
Psili Ammos Beach Bar
05.2014 - 09.2014
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted management with scheduling adjustments to optimize staffing levels during peak hours.
- Consistently exceeded sales goals by utilizing deep knowledge of the menu offerings as well as staying up-to-date on current promotions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Salesperson
Focaccia
02.2013 - 04.2014
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Head Waiter
Cafe Bar Podilato
06.2011 - 12.2012
- Optimized table management by strategically seating guests based on reservation status and party size.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Greeted new customers, discussed specials, and took drink orders.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized bar area.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
(CPR) (AED) Certification -
Rescue Training International
Marketing Certification -
KEK
Degree in Computer Systems And Networks -
EPAL
Educational Institution - Assistant Physiotherapist
IEK DELTA 360
2019
Skills
- Professionalism and Ethics
- Dependable and Responsible
- Creative Thinking
- Retail Sales
- Customer Service
- Excellent team player
- Email and Phone Etiquette
- Product and Service Promotion
- Employee Coaching
- Task Delegation
- Appointment Scheduling
- Guest satisfaction
- Appointment booking
Languages
Greek
Native language
English
Proficient
C2
German
Beginner
A1
Timeline
Spa Manager
Vedema, a Luxury Collection Resort, by Marriott
04.2024 - 10.2024
Tour Guide
Lapland Safaris Yllas
11.2023 - 02.2024
Store Manager
Art Of Wash
04.2023 - 10.2023
Tour Guide
Lapland Safaris
11.2022 - 02.2023
Assistant Spa Manager
Aegeo Spas
04.2022 - 10.2022
Assistant Spa Manager
Aegeo Spas
04.2021 - 10.2021
Spa Therapist
Atlantica Imperial Resorts And Spa
06.2020 - 10.2020
Salesperson
Gatidis
02.2019 - 12.2019
Salesperson
Underground Shop
01.2017 - 01.2019
Head Waiter
Tucan Restaurant
04.2016 - 10.2016
Bar Waiter
Willy's Coctail Garden Bar
04.2015 - 09.2015
Head Waiter
Psili Ammos Beach Bar
05.2014 - 09.2014
Salesperson
Focaccia
02.2013 - 04.2014
Head Waiter
Cafe Bar Podilato
06.2011 - 12.2012
(CPR) (AED) Certification -
Rescue Training International
Marketing Certification -
KEK
Degree in Computer Systems And Networks -
EPAL
Educational Institution - Assistant Physiotherapist
IEK DELTA 360
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