KALLIOPI PANOU
Sales Account Manager
Summary
Adaptable and eager professional with a passion for embracing new positions and challenges. Natural curiosity drives quick grasp and active learning through seeking answers. Demonstrated ability to successfully execute assigned responsibilities throughout career. Diverse experience in various companies has developed keen perception and analytical skills to effectively manage complex systems, prioritize tasks, and handle confidential information with utmost discretion.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Sales Account Manager SME
CQS for NOVA
10.2023 - Current
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
- Ranked among the Top 5 Sales Account Managers in the company for FY 2024 exceeding sales targets and contributing significantly to revenue growth.
Telephone Customer Support
Imperial Brands / Teleperformance
07.2022 - 10.2023
- Provided technical support to external and internal customers.
- Reached out to clients post-installation to gather feedback and offer additional support, reinforcing customer loyalty.
Language and Literature Teacher
Homo Educandus School
09.2020 - 06.2022
- Provided individualized support and feedback, improving students'' critical thinking and analytical skills.
- Collaborated with colleagues to develop interdisciplinary lesson plans for a holistic learning experience.
Customer Service & Warehouse Management
Inditex Stradivarius
01.2018 - 08.2020
- Responsible for the Warehouse Department (organization of deliveries, product sorting, and management of online orders) and Central Cash Desk (financial management, customer service, and cash register closing).
Education
Bachelor of Arts - History And Archaeology
Faculty of Philosophy, University of Ioannina
Ioannina, Greece 04.2001 - 2020.06
High School Diploma -
Hellenic-French School of Piraeus "Saint Paul"
Piraeus, Greece 05.2013 - 2016.06
Skills
- Communication
- Organization
- Teamwork
- Confidentiality
- Empathy
- Sales presentations
- Relationship selling
Timeline
Sales Account Manager SME
CQS for NOVA
10.2023 - Current
Telephone Customer Support
Imperial Brands / Teleperformance
07.2022 - 10.2023
Language and Literature Teacher
Homo Educandus School
09.2020 - 06.2022
Customer Service & Warehouse Management
Inditex Stradivarius
01.2018 - 08.2020
High School Diploma -
Hellenic-French School of Piraeus "Saint Paul"
05.2013 - 2016.06
Bachelor of Arts - History And Archaeology
Faculty of Philosophy, University of Ioannina
04.2001 - 2020.06
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