Kamel Khlifi
Xylokastro,15
Summary
Highly accomplished professional with a Diploma in Business Administration and a Master's in Entrepreneurship & Project Management. Offers a unique blend of strategic expertise and hands-on leadership. Excels in various roles including Customer Success Manager, Sales Manager, Marketing Manager, and Social Media Manager. Achieves exceptional results in customer retention, revenue growth, and brand engagement by leveraging data-driven strategies and client-focused solutions. Highly creative Marketing Manager with the ability to transform marketing and advertising strategies into desired outcomes. Leads teams in the development of profitable campaigns. Possesses a deep understanding of marketing metrics and strong collaborative skills to support the achievement of targeted goals.
Overview
4
4
years of professional experience
Work History
QA Manager
MyEdspace
10.2023 - 06.2024
- Led QA across sales and customer care teams, improving efficiency and customer satisfaction
- Developed testing protocols, conducted audits, and collaborated with teams to reduce errors and enhance customer experience
- Inspected Sales progress throughout CRM while ensuring a 15% increase in sales in different hosted Webinars.
Sales & Marketing Specialist
Concentrix
04.2023 - 08.2023
- Developed marketing strategies to attract clients and secure projects, including acquiring a Canadian radio subscription client
- Led cross-functional teams in executing campaigns, boosting engagement and brand visibility
- Analyzed market trends to optimize performance and aligned marketing initiatives with business goals
Sales Manager
Concentrix
11.2022 - 04.2023
- Provided strategic insights and reports to the Sales VP, aligning team performance with company goals
- Managed a high-performing team, achieving 92% retention and ranking third on the leaderboard
- Oversaw KPIs, optimizing sales efficiency and outcomes
- Utilized CRM systems to enhance customer interactions, boost conversion rates, and strengthen brand loyalty
Care Specialist
Vista
10.2020 - 09.2022
- Managed customer support across multiple channels, achieving 95%+ KPI in satisfaction, retention, and recommendations
- Collaborated with sales, product, and logistics teams to resolve issues and improve service
- Provided personalized recommendations to enhance customer retention
Education
Master's Degree - Entrepreneurship, Project Management
IHEC
Sousse, Tunisia06.2023
Business Administration Diploma - Business Administration
IHEC
Sousse, Tunisia06.2021
Skills
- Regression testing management
- Software development lifecycle
- Training and mentoring
- Process improvement strategies
- Web content branding
- Social media marketing
- Brand building
- Troubleshooting and QA
- Research and trend analysis
- Competitor tracking
Languages
Arabic
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
QA Manager
MyEdspace
10.2023 - 06.2024
Sales & Marketing Specialist
Concentrix
04.2023 - 08.2023
Sales Manager
Concentrix
11.2022 - 04.2023
Care Specialist
Vista
10.2020 - 09.2022
Master's Degree - Entrepreneurship, Project Management
IHEC
Business Administration Diploma - Business Administration
IHEC
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