Kaosarat Salami
Virtual Assistant
Summary
Experienced Virtual Assistant with over three years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in adapting to new situations and challenges to best enhance the organizational brand and meeting company's goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Helpdesk Agent
OTP Technologies
Lagos
09.2021 - 10.2022
- Served as first point of contact for customers of OTP seeking assistance over the phone.
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Patiently walked individuals through basic troubleshooting tasks.
- Activated accounts for clients interested in new services.
- Responded promptly to incoming sales leads and requests for technical support.
- Directed unsolved issues to the next level of support personnel.
Virtual Customer Service Representative
Glam and Trendy
Lagos
10.2019 - 09.2021
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Virtual Assistant
Soulscents
Lagos
04.2018 - 06.2019
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Organized and maintained inventory, invoices and other documentations.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Curated. edited and published content for social media page.
- Conferred with customers by telephone, chat or email to provide information and products and services.
Education
Bachelor of Science - Agricultural Extension And Rural Development
Federal University of Agriculture, Abeokuta
Ogun, Nigeria 01.2014 - 05.2019
Master of Science - Smart Agricultural Technologies
International Hellenic University
Thessaloniki, Greece 10.2022 - 08.2023
Skills
Customer service expert
Attention to Detail
Critical Thinking
Dependable and Responsible
Time Management
Excellent Communication
Hobbies
Reading, Traveling, Photography.
Timeline
Master of Science - Smart Agricultural Technologies
International Hellenic University
10.2022 - 08.2023
Helpdesk Agent
OTP Technologies
09.2021 - 10.2022
Virtual Customer Service Representative
Glam and Trendy
10.2019 - 09.2021
Virtual Assistant
Soulscents
04.2018 - 06.2019
Bachelor of Science - Agricultural Extension And Rural Development
Federal University of Agriculture, Abeokuta
01.2014 - 05.2019