Exel , word , pages , numbers
Iraklis Karavasileiadis
Manager
Athens
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Party Manager
Alemagou
05.2019 - 10.2023
- Boosted sales revenue through up-selling additional services during initial consultations with potential clients.
- Coordinated with vendors to ensure timely delivery of supplies, maintaining high-quality standards.
- Mentored junior staff members, promoting teamwork and enhancing overall performance.
- Conducted regular staff training sessions on customer service best practices, elevating overall guest satisfaction levels within the company.
- Increased efficiency by creating detailed event timelines and delegating tasks appropriately among team members.
- Implemented innovative marketing strategies to increase bookings and drive revenue growth.
- Evaluated post-event feedback from clients, making necessary adjustments to improve future experiences consistently.
- Enhanced guest satisfaction by efficiently managing party operations and addressing concerns promptly.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Reviewed event bills to confirm accuracy and approve payment.
- Trained and supervised event staff to complete tasks on time.
- Organized large-scale corporate events seamlessly through meticulous planning and effective task delegation among team members.
Head Waiter
Alemagou
05.2018 - 10.2019
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
Manager's Assistant
JackiO Beach Mykonos
04.2013 - 10.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized [Software] to create and edit correspondence, documents, and materials.
- Responded to and directed incoming calls and other communication.
- Coordinating and schedule client reservations
- Attended monthly sales meetings and reported pertinent information to employees.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Chiropractic, Greece
Ackermann College
Sweden 04.2018
Bachelor of Science - Physiotherapy
Coventry University of Phsyiotherapy
England04.2017
Skills
Contract Management
Staff Development
Developing new confections and relationships with new clients for increase of season
Performance Management
Salesforce Management
Software
Timeline
Party Manager
Alemagou
05.2019 - 10.2023
Head Waiter
Alemagou
05.2018 - 10.2019
Manager's Assistant
JackiO Beach Mykonos
04.2013 - 10.2017
Bachelor of Science - Chiropractic, Greece
Ackermann College
Bachelor of Science - Physiotherapy
Coventry University of Phsyiotherapy