Karim OUESLATI
Athens
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
WFM Scheduler and System Administrator
Teleperformance Greece
07.2023 - Current
- Scheduling 270 agents divided on two markets.
- Opening tickets for provisioning and deprovisioning from the client tool
- Changing rules of new managers by opening tickets.
- Updating files and Nice with information's regarding new hires or attrition.
- Scheduling trainings, nesting and other activities.
Client Advisor
Teleperformance Greece
05.2021 - 07.2023
- Assisting customers to install they’re material
- Helping customers with have technical issues
- Working on technical, after sales services.
Client Advisor
Teleperformance Tunisia
08.2018 - 05.2021
- Process customer inquiries within commercial jurisdiction
- Track and follow cases to ensure they closed in an efficient and timely manner
- Listening to customers who are looking for an answer
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times.
Senior technician
NextStep IT
02.2018 - 06.2018
- Ensure and establish a ToIP infrastructure (Telephony over IP)
- Installing Cisco servers and configure its equipment
- Repair and ensure the proper functioning of the various nodes of a network
- CTIVES
- I am aiming for several positions in the field of customer service
- Probably other tasks such as a supervisor or a quality manager
- This area allows me to help people
- I am also aiming for the same position, simply with other languages or in other cultures
- I also find the work in a technical customer service a very interesting experience
- It allows me to apply my technical knowledge in it.
Technician, Trainee
01.2017 - 02.2017
- Ensure the establishment of a telecom network
- Installation of general distributors and sub distributors
- Repair of sub-distributors and telecom distributors.
Worker, Trainee, operator
Tunisie-Télécom
01.2016 - 02.2016
- Discover the professional environment
- Installation of telephone and internet lines
- Repair of telephone and internet lines.
Education
Higher Institute of Technological Studies
2018
Skills
- Customer service
- Organization
- Problem-solving
- Computer knowledge
- Resourceful, multitasking
- Excel, Powerpoint and Nice IEX Knowledge
Languages
Arabic, French
Native language
English
Upper intermediate
B2
Timeline
WFM Scheduler and System Administrator
Teleperformance Greece
07.2023 - Current
Client Advisor
Teleperformance Greece
05.2021 - 07.2023
Client Advisor
Teleperformance Tunisia
08.2018 - 05.2021
Senior technician
NextStep IT
02.2018 - 06.2018
Technician, Trainee
01.2017 - 02.2017
Worker, Trainee, operator
Tunisie-Télécom
01.2016 - 02.2016
Higher Institute of Technological Studies
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