Karina-Emanuella Kitsoi
Larissa
Summary
Developed strong foundation in customer service and teamwork as it comes to hotel services, looking to transition into new field. Skilled in managing multiple tasks and maintaining high service standards, ensuring guest satisfaction. Providing these transferable skills in dynamic, customer-focused environment.
Overview
2
2
years of professional experience
Work History
Head Waiter
Kubrick Coffee Bar
01.2025 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- able to work a lot of hours under pressure , while collaborate
Head Waiter
Marche
01.2025 - Current
- proposing every kind of food and serving it in a proper way to provide the best experience for the customers.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Good at memorizing every single detail of the menu being able to answer every question .
Restaurant Waiter
Las Ramblas
06.2024 - 01.2025
- Maintained clean and organized dining areas for the best possible customers experience
- Best at keeping warm relationships with all of the customers indeed.
- Able to reset and clean up fastly all the dining area so new guest may enjoy the area without queue.
- Answered customers' questions, recommended items, and recorded order information.
Hotel Waiter
Golden Beach Hotel
04.2024 - 08.2024
- Being aware of the importance taking wisely regular orders but also info's about allergies and intolerances ,by effectively communicating with both guests and kitchen staff, minimizing unexpected problems.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks excellent , such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Barista/Bartender
Peacock Coffee Bar
11.2023 - 04.2024
- Cleaned counters, coffee machines,fridges, utensils, and seating bar and all of the areas daily.
- Controlled line and crowd with quick, efficient service.
- good at promoting new products and able to satisfy customers choices suggesting different drinking options.
Barista
Franklin Coffee
02.2023 - 11.2023
- Quickly preparing demanding orders without losing control and stressing about the heavy work volume
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Able to work in opening morning shifts and closing, doing both properly.
Education
No Degree - BIOCHEMISTRY AND BIOTECHNOLOGY
Univercity of Thessaly
Larissa08-2027
High School Diploma -
4th High School
Larissa, Greece06-2023
Skills
- Guest relations management
- Menu presentation
- Cash handling
- Menu memorization
- Guest service
- Dining area maintenance
- Front-of-house display creation
- Sales techniques
- Restaurant software
- Safe food handling
Volleyball
a sport i used to play and like
Languages
English
Full Professional
Romanian
Native or Bilingual
Greek
Native or Bilingual
Timeline
Head Waiter
Kubrick Coffee Bar
01.2025 - Current
Head Waiter
Marche
01.2025 - Current
Restaurant Waiter
Las Ramblas
06.2024 - 01.2025
Hotel Waiter
Golden Beach Hotel
04.2024 - 08.2024
Barista/Bartender
Peacock Coffee Bar
11.2023 - 04.2024
Barista
Franklin Coffee
02.2023 - 11.2023
No Degree - BIOCHEMISTRY AND BIOTECHNOLOGY
Univercity of Thessaly
High School Diploma -
4th High School
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