Summary
Overview
Work History
Education
Skills
Reading
Timeline
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KARINE GRIGORYAN

KARINE GRIGORYAN

Head Bartender
Kos

Summary

Dynamic and self-motivated Head Bartender at Porto Bello Royal, recognized for enhancing customer satisfaction through attentive service and personalized beverage preparation. Proven ability to train staff and craft seasonal menus, while maintaining quality control standards and fostering a collaborative team environment. Committed to continual improvement and delivering exceptional guest experiences.

Overview

25
25
years of professional experience
4
4
Languages

Work History

Head Bartender

Porto Bello Royal
04.2012 - 11.2025
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Bartender

Mikri Poli
05.2011 - 11.2011
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service.
  • Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
  • Enhanced customer satisfaction by promptly preparing and serving drinks according to specific requests.

Bartender

Porto Bello Royal
05.2007 - 11.2010
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender & Service

Lydia Pool
05.2001 - 11.2006
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

High School Diploma -

Law University
Armenia
04.2001 -

Skills

    Attentive service

    Preparing garnishes

    Customer service

    Quality control standards

    Strong communication skills

    Menu memorization

    Beverage preparation

    Customer service expertise

    Blending techniques

Reading

Reading is one of my favorite hobbies. I particularly enjoy historical novels and detective stories, as they allow me to learn about different time periods while also engaging in problem-solving and critical thinking. Reading helps me relax, expand my knowledge, and stay focused  skills that I find valuable both personally and professionally.

Timeline

Head Bartender

Porto Bello Royal
04.2012 - 11.2025

Bartender

Mikri Poli
05.2011 - 11.2011

Bartender

Porto Bello Royal
05.2007 - 11.2010

Bartender & Service

Lydia Pool
05.2001 - 11.2006

High School Diploma -

Law University
04.2001 -

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KARINE GRIGORYANHead Bartender