Georgia Karpathiou
Business Administrator
Leoforos Thessalonikis 20
Summary
Resourceful Project Manager with 5+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Technical Support Manager
Deutsche Telekommunication Services
03.2021 - Current
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Developed and introduced IT strategies to improve operational efficiency.
- Established and enforced project timelines and deadlines.
- Trained personnel on use of IT tools and applications.
- Wrote, updated and maintained project documentation.
- Drove innovation within the organization by researching and implementing new tools, technologies, and methodologies that optimized project delivery processes.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
- Accomplished client goals by providing quality technical projects.
- Interviews,communication, training and coaching
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded promptly to incoming sales leads and requests for technical support.
Quality Manager (Call Center for German Customer)
DHL Express
02.2020 - 02.2021
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw call-monitoring, coaching, performance and corrective action for all team members.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Collaborated with training team to boost product support and certification training initiatives.
- Kept records of calls placed and charges incurred.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Developed process controls and metrics for daily management of call center.
Technical Project Manager
INDITEX, Platform EUROPE
02.2019 - 02.2020
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Accomplished client goals by providing quality technical projects.
- Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at the conclusion of each project phase.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Wrote, updated and maintained project documentation.
- Championed stakeholder engagement initiatives to ensure alignment with project objectives and foster a strong sense of ownership among all team members.
- Managed vendor relationships to secure competitive pricing for software licenses, hardware purchases, and consulting services while maintaining quality standards.
Account Manager (Call Center for German Customer)
Amazon Bussines
02.2017 - 02.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Developed customized account plans for clients to help them achieve their business goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained team members on performance metrics and consumer behavior identification.
- Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Senior Manager
Hotel Zum Ochsen, Germany
10.2011 - 01.2017
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 55-room hotel with staff of 22 employees.
Education
Master of Arts - Information Technology Project Management
Albert-Ludwigs-Universität Freiburg
Germany 04.2001 -
MBA - Medien Und Kommunikationswirtschaft
Ulm Universität
Germany 04.2001 -
Bachelor of Arts - International Business Administation
Albert-Ludwigs-Universität Freiburg
Germany 04.2001 -
Skills
Team Management
Technical Troubleshooting
Project Leadership
Project Management
Budget Administration
Problem-Solving
Team Leadership
Project management software
Project Planning
Multitasking
Staff Training
Coaching and Mentoring
Teamwork and Collaboration
Timeline
Technical Support Manager
Deutsche Telekommunication Services
03.2021 - Current
Quality Manager (Call Center for German Customer)
DHL Express
02.2020 - 02.2021
Technical Project Manager
INDITEX, Platform EUROPE
02.2019 - 02.2020
Account Manager (Call Center for German Customer)
Amazon Bussines
02.2017 - 02.2018
Senior Manager
Hotel Zum Ochsen, Germany
10.2011 - 01.2017
Master of Arts - Information Technology Project Management
Albert-Ludwigs-Universität Freiburg
04.2001 -
MBA - Medien Und Kommunikationswirtschaft
Ulm Universität
04.2001 -
Bachelor of Arts - International Business Administation
Albert-Ludwigs-Universität Freiburg
04.2001 -
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