Katerina Askitaki

• Working with clients to understand their needs and to agree the scope of each project
• Offered advice and assistance to clients, paying attention to special needs or wants
• Provide advice or suggestions for improvement according to objectives
• Partnered with project team members to identify and quickly address problems
• Analyzing data/statistics
• Report to management as needed

• Design & create handmade accessories
• Labeling and packaging products before they are dispatched
• Customer service
• Social media manager
• Sales representative
• E-shop administrator

• Responded to inquiries by phone & email requests
• Communicated professionally with colleagues & clients
• Provided first level contact & convey resolutions to customer issues
• Properly escalating unresolved queries to the next level of support
• Followed up with customers, provide feedback & see problems through to resolution
• Trained new personnel regarding company operations, policies and services

• Received, rearranged, checked & placed daily income handling
• Data entry
• Packaged orders before they are dispatched
• Helped to ship out lines every day
• Customer service via phone calls & emails
• Supervised warehouse operations & oversaw warehouse staff

• Cost proposal & preparation of project financial offers
• Placed orders for construction materials
• Managed incoming mail or calls
• Supported project engineer on various tasks
• Answered questions for customers about various aspects of products
• Drafted new & updated designs using AutoCad
• Presented drawings to project managers & incorporated recommended changes
• Collaborated with on-site directors, operations managers & supervisors on engineering projects

• Responsible for daily income handling
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment & commitment to service
• Greeted new customers & took orders
• Customer service

Quality Assurance Lab

• Tested prototypes & standard construction materials & wrote reports to document results
• Back office executive