Music
Katerina Boukouvala
Sales | Customer Service | Real Estate
Athens
Summary
A motivated Sales and Guest Relations Associate with over 5 years of experience in the hospitality & the real estate industry, I possess strong communication and customer service skills.
I have a proven track record of exceeding sales targets and delivering exceptional guest experiences.
I am a results-oriented professional who collaborates effectively with cross-functional teams to optimize guest experiences and drive business growth.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Sales Associate
Blueground
Athens
08.2022 - Current
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Negotiations for rent price.
- Responds to customers’ questions.
- Manages financial transactions.
- Respond to incoming property sales inquiries full cycle and handling requests (via phone, email, social tools etc) generated from all online sales channels offering clients the best accommodation solution based on their need.
- Meet and exceed quarterly sales quotas & KPIs.
- Schedule appointments and showings.
- Draft and deliver lease agreements.
- Expand collaborations with real estate agencies
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Senior Guest Relations Associate
Blueground
Athens
03.2022 - 08.2022
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Hiring new team members.
- Training new team members.
Guest Relations Associate
Blueground
Athens
10.2018 - 02.2022
- Conduct viewings with potential clients.
- Conduct inspections ensuring the properties' high quality.
- Anticipated and attentively handled guest needs or concerns.
- Advised guests about on-property and off-site amenities best suiting needs.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed check-in and check-out procedures for guests.
- Engaged guests through upbeat conversation and personalized service.
Administrative Assistant
Reckitt
Athens
08.2019 - 10.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Concierge & Guest Relations Agent
Canaves Oia
Santorini
05.2018 - 07.2018
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeting guests/customers
- Manage guest/customer complaints
- Managing mail, luggage and deliveries
- Obtaining tickets for events
- Arranging special services
Customer Service Representative & Operations
Signature Flight Support
Athens
12.2016 - 04.2018
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Trained staff on operating procedures and company services.
- Handled all flight related procedures (scheduling, accommodation, permits, catering, transportation).
Ramp Agent
Skyserv Handgling Services
Athens
05.2016 - 12.2016
- Coordinated ground crew activities to complete objectives on schedule.
- Stocked aircraft cabins with necessary equipment and supplies.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Marshalled aircrafts.
- Luggage handling.
- Passenger/crew transportation.
- VIP passenger handling.
Promoter
Brandit
Athens
08.2012 - 08.2015
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Maintained accurate records of promotional events and customer interactions.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained knowledge of current promotions and product features.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Monitored customer preferences to determine focus of sales efforts.
- Educated customers on product features and answered questions regarding product use.
Education
Social Theology
National And Kapodistrian University of Athens
Athens, Greece 09.2012 - 07.2016
Tourism Management
Greek Lifelong Learning Center
Athens, Greece 09.2017 - 09.2018
High School Diploma -
Second General High School
Ymittos, Athens, Greece 09.2009 - 06.2012
Skills
Multi-tasking strength
Product and service sales
Exceptional customer service
Problem-solving skills
Adapt to diverse groups
Relationship building
Staff education and training
Account management
Certification
Basic meaning of Management Training
Interests
Cooking
Hiking
Pets
Organizing
Timeline
Sales Associate
Blueground
08.2022 - Current
Senior Guest Relations Associate
Blueground
03.2022 - 08.2022
Administrative Assistant
Reckitt
08.2019 - 10.2019
Guest Relations Associate
Blueground
10.2018 - 02.2022
Concierge & Guest Relations Agent
Canaves Oia
05.2018 - 07.2018
Tourism Management
Greek Lifelong Learning Center
09.2017 - 09.2018
Customer Service Representative & Operations
Signature Flight Support
12.2016 - 04.2018
Grow Greek Tourism Online Training
10-2016
Ramp Agent
Skyserv Handgling Services
05.2016 - 12.2016
Tourism Management Training
04-2016
Entrepreneurship and Tourism Training
03-2016
Basic meaning of Management Training
02-2016
Training on Current Trends of Tourism in the EU and Greece
02-2016
Social Theology
National And Kapodistrian University of Athens
09.2012 - 07.2016
Promoter
Brandit
08.2012 - 08.2015
High School Diploma -
Second General High School
09.2009 - 06.2012