Katerina Bountopoulou
Sales And Reservation Senior
Athens
Summary
Experienced in developing and executing strategic sales and marketing initiatives, successfully driving revenue and promoting tourism services. Building and maintaining strong relationships with key clients, travel agents, and tour operators to expand market reach and secure new business opportunities. Leveraging market research to identify trends and opportunities, designing and managing impactful marketing campaigns across digital and traditional channels. Collaborating with internal teams to ensure service excellence and consistently exceed sales targets. Enhancing brand visibility and customer satisfaction through the creation of impactful promotional materials.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
SENIOR VILLA CONSULTANT & CONCIERGE SPECIALIST
BLUE VILLAS THE LUXURY CONCEPT
11.2022 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Deep understanding of Greece's geography, history, culture, and travel offerings.
- Strong communication skills and ability to build relationships with high-end clients.
- Overseeing the entire reservations process, including changes, cancellations, and special requests
- Direct Sales / Negotiation with the clients and the villa owners
- Delivered exceptional customer service by addressing client inquiries and requests efficiently through phone, email, and online platforms.
- Coordinated reservations, bookings, and arrangements for various services such as dining, travel, events, and personal errands.
- Maintained up-to-date knowledge of local and global offerings to provide tailored recommendations.
- Managed multiple client accounts while ensuring confidentiality and maintaining a high standard of professionalism.
- Utilized advanced scheduling tools and CRM software to organize tasks and prioritize client needs.
- Demonstrated excellent communication and problem-solving skills to resolve issues promptly
ENGLISH SPEAKING CUSTOMER SUPPORT AGENT
NOVIBET
12.2020 - 10.2022
- Answering queries via phone calls / chat / emails and social media
- Assisting customers requests through company's global brands (UK, DE, FI, HU, IE)
- Using well known software such us Jumio Portal for customer's validation and Zendesk ticketing service
- Advising players and provide assistance for the following enquiries: Sportsbook placing bets, accessing our casino platform and explaining the games and how to browse on our database
- Handling a majority of complaints for negative response on bonus requests and technical issues that may occur from time to time
- Knowledge, the terms and conditions of how international licensees operates (MGA, U.K
- Gambling Commission & Hellenic Gaming commission)
FRONT DESK OPERATOR
YES HOTELS - NEW HOTEL
03.2019 - 06.2020
- Welcome of guests, register and ensure for a pleasant accommodation
- Check in-Check out procedures / Walk in reservations / online reservations
- Credit control of guests accounts / Accurate debiting and invoicing
- Dealing with all guests complaints Concierge services
- Telephone operator duties / Upsells rooms / Use of Micros-Opera Reservation System
DUTY MANAGER
SOPHIA LUXURY SUITES & VILLAS
03.2017 - 10.2019
- Managing and monitoring the activities of all employees during a shift
- Dealing with various complaints, problems, disturbances, special requests and other issues that may arise
- Dealing with arrivals, departures and the coordination of all customer requests during their stay
- Ensuring that all employees perform the tasks assigned to them
- Giving assistance to staff as and when necessary
- Accounting and reports
FRONT DESK OPERATOR
ATHENAUM INTERCONTINENTAL ATHENS
03.2016 - 10.2016
- Welcome of guests, register and ensure for a pleasant accommodation
- Check in-Check out procedures / Walk in reservations / online reservations
- Credit control of guests accounts / Accurate debiting and invoicing
- Dealing with all guests complaints Concierge services
- Telephone operator duties / Upsells rooms / Use of Micros-Opera Reservation System
FRONT DESK OPERATOR
SOFITEL ATHENS AIRPORT HOTEL
11.2015 - 03.2016
- Perform all check-in and check-out tasks / Night shift - day closing
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms, provide information about our hotel, available rooms, rates and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
FRONT DESK OPERATOR
COSTA NAVARINO
03.2014 - 11.2015
- Undertaking the front's house duties, meeting and greeting guests assisting with any needs or requirements that arise
- Responsibility for guests accounts and billing and ensuring accuracy at all times
- General office duties including filing, responding to correspondence, answering phones and taking enquiries
- Respond effectively to any booking enquiries that arise ensuring the best possible first impression
Education
ARCHAEOLOGY AND CULTURE ADMINISTRATION - Teacher training with subject specialization
University of Peloponnese
10.2008 - 10.2012
MASTER IN TOURISM MANAGEMENT - Economy of International Tourism, Business Strategy and Promotion, Management of Tourism Enterprises, Marketing Techniques & Tourism Marketing, Digital Tourism, Business Games, Human Resource Management, Tourism Law and Institutions, Regional Planning & Heritage Management, Sustainable Tourism Development, Socio-cultural impacts of Tourism (Focus:Mediterranean Region), Methodology, Case Studies, Practice
University of Toulouse
11.2016 - 05.2018
Skills
Decision-making
Client engagement
Client relationships
- Patience
Certification
Accessibility certificate for professionals in hotel guest services, 2015
Personal Information
- Date of Birth: 06/25/90
- Gender: Female
- Nationality: Greek
Drivinglicences
- AM
- B1
- B
Timeline
SENIOR VILLA CONSULTANT & CONCIERGE SPECIALIST
BLUE VILLAS THE LUXURY CONCEPT
11.2022 - Current
ENGLISH SPEAKING CUSTOMER SUPPORT AGENT
NOVIBET
12.2020 - 10.2022
FRONT DESK OPERATOR
YES HOTELS - NEW HOTEL
03.2019 - 06.2020
DUTY MANAGER
SOPHIA LUXURY SUITES & VILLAS
03.2017 - 10.2019
MASTER IN TOURISM MANAGEMENT - Economy of International Tourism, Business Strategy and Promotion, Management of Tourism Enterprises, Marketing Techniques & Tourism Marketing, Digital Tourism, Business Games, Human Resource Management, Tourism Law and Institutions, Regional Planning & Heritage Management, Sustainable Tourism Development, Socio-cultural impacts of Tourism (Focus:Mediterranean Region), Methodology, Case Studies, Practice
University of Toulouse
11.2016 - 05.2018
FRONT DESK OPERATOR
ATHENAUM INTERCONTINENTAL ATHENS
03.2016 - 10.2016
FRONT DESK OPERATOR
SOFITEL ATHENS AIRPORT HOTEL
11.2015 - 03.2016
FRONT DESK OPERATOR
COSTA NAVARINO
03.2014 - 11.2015
ARCHAEOLOGY AND CULTURE ADMINISTRATION - Teacher training with subject specialization
University of Peloponnese
10.2008 - 10.2012
Accessibility certificate for professionals in hotel guest services, 2015
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