Katerina Machaira
Thessaloniki,Greece
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Import Operations Specialist
ORPHEE BEINOGLOU INT. FORWARDERS SA
Thessaloniki
09.2021 - Current
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Obtained quotes from several shipping companies
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Accurately input shipment details into company's system
- Coordinated shipments of product from country of origin to final destination by land transport.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Tracked shipments processing through customs and other agencies .
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Responded to customer concerns and questions on daily basis.
- Use of Electronic Data Interchange (EDI)
Customer Service Executive
Vianox Svolos SA
Thessaloniki
03.2012 - 08.2021
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system
- Provided company information and policies to customers upon inquiry and answered questions via phone or email
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for services, and company information.
- Actively listened to customers, handled concerns and escalated major issues to supervisor.
Sales Assistant
Omega SA
Thessaloniki
03.2006 - 04.2012
- Assisted customers with prompt and polite support via telephone.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Answered customer questions about services, helped locate merchandise
- Handled communication with partners regarding all groupage collection s
Secretarial Assistant
4Home SA
Thessaloniki
02.2004 - 02.2006
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system and greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
Secretarial Assistant
Patrikakis LTD
Thessaloniki
02.2002 - 01.2004
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
Education
Industrial Software
Public Vocational Institution
Thessaloniki, Greece Marketing
Public Vocational Institution
Thessaloniki, Greece 21st High School of Thessaloniki
Thessaloniki, Greece Skills
International shipping
undefinedTimeline
Import Operations Specialist
ORPHEE BEINOGLOU INT. FORWARDERS SA
09.2021 - Current
Customer Service Executive
Vianox Svolos SA
03.2012 - 08.2021
Sales Assistant
Omega SA
03.2006 - 04.2012
Secretarial Assistant
4Home SA
02.2004 - 02.2006
Secretarial Assistant
Patrikakis LTD
02.2002 - 01.2004
Industrial Software
Public Vocational Institution
Marketing
Public Vocational Institution
21st High School of Thessaloniki
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