Katerina Maciejczyk
Athens
Summary
With a strong background in hospitality, customer service and event management, I bring a proven track record of enhancing guest experiences. Committed to delivering excellence in every role, combining strong organizational skills with a passion for creating memorable experiences for guests. Ready to contribute to a dynamic team and drive success in the hospitality and tourism industry.
Overview
5
5
years of professional experience
Work History
Guest Experience Agent
The Margi Hotel
03.2024 - Current
- Serve as the first point of contact for guests, addressing their inquiries.
- Collaborate with the restaurant, handling dinner reservations and coordinate seating.
- Completed training with the Events Department, gaining knowledge in event planning.
Guest Relations Hostess
Promotion Agency
01.2023 - Current
Posidonia, International Shipping Exhibition - 2024
Horeca, Hospitality Exhibition - 2023, 2024
Xenia, Hotel Exhibition - 2023, 2024
Guest Experience Ambassador
Elaia Luxury Suites
11.2023 - 03.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Proactively communicated with guests throughout their stay, ensuring expectations were met or exceeded at all times.
Gate Controller - Check in Agent (Practice)
Aegean Airlines
02.2023 - 06.2023
Booking Manager
Athenian Seatizens Cruises
09.2021 - 02.2023
- Booking Manager (communication with customers - organization of events)
Yacht Charter Agent
BednBlue Hellas
09.2021 - 12.2022
- Communication and finding the right boat for customers
- Communication with owners of the vessels in order to register new vessels on the platform and improve the existing ones
Secretarial Support
Toyota Dimco A.E.
01.2020 - 07.2020
- Reception & customer service
Education
Business And Tourism Administration
Hellenic Open University
Athens, Greece02.2025
Skills
- Microsoft Office: Word, Excel, Powerpoint
- GDS: Amadeus (Altea), Sabre
- Hotel System: Opera
- Restaurant Booking Systems: ResDiary, i-host
Languages
English
Proficient
C2
Polish
Proficient
C2
Greek
Proficient
C2
Slovak
Intermediate
B1
Russian
Elementary
A2
Hobbies and Interests
- Watersports (wakeboard, wakesurf)
- Travelling
- Sports
- Book reading
- Driving
Timeline
Guest Experience Agent
The Margi Hotel
03.2024 - Current
Guest Experience Ambassador
Elaia Luxury Suites
11.2023 - 03.2024
Gate Controller - Check in Agent (Practice)
Aegean Airlines
02.2023 - 06.2023
Guest Relations Hostess
Promotion Agency
01.2023 - Current
Booking Manager
Athenian Seatizens Cruises
09.2021 - 02.2023
Yacht Charter Agent
BednBlue Hellas
09.2021 - 12.2022
Secretarial Support
Toyota Dimco A.E.
01.2020 - 07.2020
Business And Tourism Administration
Hellenic Open University
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