KATERINA MANCURA
Mykonos,South Aegean
Summary
Versatile and highly motivated professional with 7+ years of combined experience across customer service, hospitality, virtual assistance, digital marketing, social media management and travel-related services. Experienced in working with international clients and guests, managing daily operations, handling customer inquiries, creating digital content, coordinating bookings and providing professional administrative support. Strong communication skills in English, Greek and Albanian, with a customer-first mindset and excellent organization.
Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Systematic front office manager offers accounts payable, customer service and data entry expertise paired with outstanding communication and time management skills. Coordinated team player brings several years of experience handling overall operations at the front office.
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency.
Overview
5
5
Languages
3
3
years of post-secondary education
7
7
years of professional experience
Work History
FRONT OFFICE SUPERVISOR / FRONT OFFICE AGENT
Semeli Hotel
Mykonos
01.2024 - Current
- Managed daily front office operations, enhancing guest experience in luxury 5-star hospitality environment.
- Handle check-ins, check-outs, guest requests and customer inquiries by phone, email and in person.
- Coordinated transfers, reservations, and guest arrangements, ensuring seamless service and effective issue resolution.
- Work closely with housekeeping, reservations, concierge and management teams; support and train team members.
- Supported increased guest volume during peak seasons, maintaining service quality and operational efficiency.
VIRTUAL ASSISTANT / FREELANCE CUSTOMER SUPPORT
Freelance
Mykonos, South Aegean
05.2019 - Current
- Delivered remote administrative and customer support through efficient email and chat communication.
- Conducted online research, data entry, organization, and client follow-up to streamline operations.
- Assisted in social media management to enhance online presence consistently.
- Worked remotely to provide administrative support.
- Streamlined file organization and documentation for improved access and retrieval.
- Implemented office procedures to improve workflow and productivity seamlessly.
- Remote
Concierge Representative
Porto Mykonos
Mykonos
04.2023 - 10.2024
- Facilitated seamless transfers, reservations, and curated experiences for international travelers and luxury hotel guests.
- Recommended restaurants, activities, and local attractions while efficiently managing last-minute travel requests.
- Provided tailored concierge support to enhance the overall experience of international guests.
- Provided information on local attractions and dining options to enhance guest experiences.
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted guests with check-in and check-out processes efficiently.
DIGITAL MARKETING & SOCIAL MEDIA MANAGER
Zero Absolute
Mykonos
01.2020 - 01.2024
- Developed and executed social media strategy to enhance digital presence and brand visibility.
- Created, designed, and scheduled engaging content for Instagram, Facebook, and other platforms using Canva to drive audience interaction.
- Developed captions, promotional campaigns and content calendars.
- Contributed to brand development and customer engagement through targeted online marketing strategies.
Receptionist
Maritim Plaza
Tirana, Tirana
09.2021 - 09.2023
- Greeted and assisted guests upon arrival at Maritim Plaza.
- Provided information on hotel services and local attractions to guests.
- Managed phone calls and redirected inquiries to appropriate departments.
- Scheduled appointments for staff and coordinated meeting rooms.
- Maintained cleanliness and organization of the front desk area.
CUSTOMER SERVICE & SALES ASSOCIATE
Movida / Customer-Facing Roles
Mykonos, South Aegean
07.2020 - 12.2021
- Assisted customers with product and service inquiries, enhancing satisfaction and loyalty.
- Delivered professional customer service and problem-solving support, contributing to sales growth.
- Maintained accurate customer information to improve retention and foster ongoing relationships.
Education
MBA - Master of Marketing
University of Tirana
Tirana, Tirana 10.2018 - 06.2021
Andon Zako Cajupi
Tirana, Hasan Prishtina
Tirana, TiranaSkills
- Front office management
- Guest relations
- Customer support
- Booking coordination
- Complaint Resolution
- Travel Planning & Guest Assistance
- Reservation systems
- Hospitality management
- Hospitality Software Management
- CRM management
- Virtual assistance
- Office software
- Business tools
- Customer support tools
- Marketing strategy
- Marketing tools
- Social media
- Administrative tasks
- Guest Experience Design
- Cross-Cultural Communication
- Conflict resolution
- Relationship management
- Administrative tasks
ADDITIONAL INFORMATION
- Title: Virtual Assistant | Customer Support Specialist | Digital Marketing | Travel & Hospitality
- Driving License: Category B driving licence
- Availability: Available for remote positions Flexible with EU working hours
Personal Information
- Title: Virtual Assistant | Customer Support Specialist | Digital Marketing | Travel & Hospitality
- Driving License: Category B driving licence
- Availability: Available for remote positions Flexible with EU working hours
TARGET POSITIONS
- Title: Virtual Assistant | Customer Support Specialist | Digital Marketing | Travel & Hospitality
- Driving License: Category B driving licence
- Availability: Available for remote positions Flexible with EU working hours
LANGUAGES
- Title: Virtual Assistant | Customer Support Specialist | Digital Marketing | Travel & Hospitality
- Driving License: Category B driving licence
- Availability: Available for remote positions Flexible with EU working hours
Languages
Albanian
First Language
English
Advanced
C1
Spanish
Elementary
A2
Greek
Advanced
C1
Dutch
Beginner
A1
Timeline
FRONT OFFICE SUPERVISOR / FRONT OFFICE AGENT
Semeli Hotel
01.2024 - Current
Concierge Representative
Porto Mykonos
04.2023 - 10.2024
Receptionist
Maritim Plaza
09.2021 - 09.2023
CUSTOMER SERVICE & SALES ASSOCIATE
Movida / Customer-Facing Roles
07.2020 - 12.2021
DIGITAL MARKETING & SOCIAL MEDIA MANAGER
Zero Absolute
01.2020 - 01.2024
VIRTUAL ASSISTANT / FREELANCE CUSTOMER SUPPORT
Freelance
05.2019 - Current
MBA - Master of Marketing
University of Tirana
10.2018 - 06.2021
Andon Zako Cajupi
Hasan Prishtina