Jira
Katerina Markantonatou
Project Manager
Nea Ionia
Summary
Resourceful Project Manager with 14 years of expertise in planning, directing and maintaining continuous operations in various projects. Experienced in directing employees and keeping efficient production in accordance with quality standards. Skilled at identifying or anticipating problems and providing solutions.
Overview
20
20
years of professional experience
23
23
years of post-secondary education
5
5
Certificates
4
4
Languages
Work History
Project Manager
Money Market SA
1 2016 - Current
- Developed and initiated projects: Energy vertical, Insurance Pro, Find your Insurance Agent, Health Card Comparison
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues.
- Maintained open communication by presenting regular updates on project status to stakeholders.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Customer Operations Manager
InsuranceMarket.gr, MoneyMarket SA
02.2012 - 01.2016
- Trained and guided team members to maintain high productivity and performance metrics
- Recruited, hired, and trained initial personnel
- Tracked trends and suggested enhancements to refine company's product offerings.
- Evaluated new tools and technologies for potential implementation, enhancing operational efficiency and customer experience where applicable.
Customer Care Agent
Informer SA
01.2010 - 01.2011
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
Account Manager
Sivaco Insurance Agency
01.2006 - 01.2010
- Met with customers to provide information about available products and policies
- Analyzed customer needs to provide customized insurance solutions
- Analyzed risk factors to recommend appropriate coverage levels
- Educated clients on insurance policies and procedures.
Customer Care Agent
National Bank of Greece
06.2005 - 10.2005
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Logged information and solutions provided into internal database
Customer Care Agent
OTE
06.2004 - 09.2004
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Met customer call guidelines for service levels, handle time and productivity.
Education
Master of Science - Economics And Management of Telecommunications
Ethnikon Kai Kapodistriakon Panepistimion Athinon
Athens, Greece 04.2001 - 08.2024
Specialization - Project Management
Google
Online 02.2023 - 2023.07
Bachelor of Economics - Economic Science
University of Piraeus
Piraeus 09.2001 - 2007.01
Certification
July 2024, Foundations of Digital Marketing and E-commerce, Google
Software
Microsoft Office
Insurance and Energy Companies Platforms
Hubspot CRM
Zoho CRM
Interests
Travel
Astronomy
Psychology
Timeline
Specialization - Project Management
Google
02.2023 - 2023.07
Customer Operations Manager
InsuranceMarket.gr, MoneyMarket SA
02.2012 - 01.2016
Customer Care Agent
Informer SA
01.2010 - 01.2011
Account Manager
Sivaco Insurance Agency
01.2006 - 01.2010
Customer Care Agent
National Bank of Greece
06.2005 - 10.2005
Customer Care Agent
OTE
06.2004 - 09.2004
Bachelor of Economics - Economic Science
University of Piraeus
09.2001 - 2007.01
Master of Science - Economics And Management of Telecommunications
Ethnikon Kai Kapodistriakon Panepistimion Athinon
04.2001 - 08.2024
Project Manager
Money Market SA
1 2016 - Current
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