KATERINA MERA
ATHENS
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Couleur Locale
Athens, Greece
03.2020 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Collaborated with other departments to establish productive and timely completion of projects.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Waitress
Couleur Locale
Athens, Greece
11.2014 - 02.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Business Administration , Greece
Hellenic Open University
Greece07.2026
Skills
- Operations Management
- Business operations knowledge
- Business Development
- Employee Relations
Languages
Greek, Albanian
Native language
English
Beginner
A1
Timeline
Assistant General Manager
Couleur Locale
03.2020 - Current
Waitress
Couleur Locale
11.2014 - 02.2020
Bachelor of Science - Business Administration , Greece
Hellenic Open University