Katerina Varnali
Corporate Client Relationship Manager
Thessaloniki
Summary
Professional in customer service management prepared to elevate client satisfaction and streamline processes. Proven track record in resolving complex issues, enhancing customer experiences, and fostering collaborative team environment. Strong communication, problem-solving, and leadership skills ensure adaptability to changing needs and reliability in achieving impactful results.
Overview
23
23
years of professional experience
1998
1998
years of post-secondary education
2
2
Languages
Work History
Corporate Client Relationship Manager
Apifon SA
06.2024 - Current
- Accomplish multiple tasks within established timeframes.
- Maximize performance by monitoring daily activities and mentoring team members.
- Manage budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Establish team priorities, maintained schedules and monitor performance.
- Define clear targets and objectives and communicate to other team members.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Successfully manage budgets and allocate resources to maximize productivity and profitability.
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
Customer Care Team Leader
Apifon
03.2023 - 06.2024
- Championed change initiatives within the department that led to increased employee engagement scores while improving overall workplace morale.
- Streamlined team communication for improved efficiency and productivity in daily tasks.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Delivered exceptional coaching and mentoring to team members, resulting in enhanced skillsets and career growth opportunities.
- Maintained a positive work environment by fostering open communication and promoting teamwork among staff members.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Contributed to team success, consistently achieving call center performance metrics.
Customer Care Representative
Apifon
01.2020 - 03.2023
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Salesperson
Apifon
02.2017 - 01.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Set and achieved company defined sales goals.
Customer Care Representative / Key Account Manager
Vodafone
02.2002 - 11.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Education
Bachelor of Science - Business Administration
American College of Thessaloniki.
Skills
Organizational Skills
Multitasking
Communication and Listening Skills
Conflict Resolution
Quick adjustment to new policies
Team Management
Delegation and Supervision
Reliability
Relationship building and management
Effective negotiation
Languages
English (Fluent)
Greek (Native)
Timeline
Corporate Client Relationship Manager
Apifon SA
06.2024 - Current
Customer Care Team Leader
Apifon
03.2023 - 06.2024
Customer Care Representative
Apifon
01.2020 - 03.2023
Salesperson
Apifon
02.2017 - 01.2020
Customer Care Representative / Key Account Manager
Vodafone
02.2002 - 11.2015
Bachelor of Science - Business Administration
American College of Thessaloniki.
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