Katerina Perdikouris

As a Senior Research Analyst at Guidepoint, my key responsibilities include leading research, sourcing and recruiting experts, arranging consultations between clients and experts, supporting projects, engaging with big Consulting Global clients and staying up to date on market trends.

This role involves a combination of research, client interaction, project management,getting new consulting clients to work with Guidepoint and relationship building to provide valuable knowledge and expertise to Guidepoint's clients across a variety of industries.

This role encompasses comprehensive car rental booking management, including handling modifications, analyzing documentation, creating customer offers, and ensuring policy adherence. It involves extensive communication with rental companies for issue resolution, booking adjustments, and dispute resolution. The position also requires efficient data management within CRM systems and providing customer support for booking confirmations and incident investigations.

This role involves managing customer ferry bookings and tickets, handling modifications and cancellations, and resolving online check-in issues. It requires efficient communication with ferry companies regarding policy changes, route adjustments, and disruptions due to unforeseen circumstances, while also managing a high volume of daily customer chats and performing back-office tasks.

This role focused on providing comprehensive customer support for flawed Philips products, managing returns, refunds, and exchanges. It involved clearly communicating company policies and procedures, effectively de-escalating and resolving customer complaints with a professional and empathetic approach. The role emphasized delivering exceptional service by proactively addressing customer concerns and ensuring a positive experience throughout the return or exchange process. Furthermore, it included guiding customers through the claims process, aiming for timely resolutions and optimal outcomes for all parties involved