Katerina Varnali
Team Leader In Customer Success
Thessaloniki
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
22
22
years of professional experience
1
1
Language
Work History
Team Leader in Customer Success
Apifon
04.2023 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Built strong relationships with customers through positive attitude and attentive response.
Customer Care Representative
Apifon
01.2020 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Managed over 100 customer calls every day with positive attitude and focus on customer satisfaction.
- Trained staff on operating procedures and company services.
Key Account Manager
Vodafone
01.2002 - 11.2015
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Education
Bachelor of Science - Business Administration And Management
ACT
Greece 04.2001 -
Skills
Mentoring
Team Supervision
Complaint resolution
Quality Improvement
Giving Constructive Feedback
Coaching and Mentoring
Giving Constructive Feedback
Timeline
Team Leader in Customer Success
Apifon
04.2023 - Current
Customer Care Representative
Apifon
01.2020 - 02.2023
Key Account Manager
Vodafone
01.2002 - 11.2015
Bachelor of Science - Business Administration And Management
ACT
04.2001 -