Kerly Johanna Ramirez Makrigianni

• Implemented new moderation strategies that led to a decrease in negative interactions among users.
• Collaborated with fellow moderators to create a safe, inclusive online environment for users.
• Analyzed user data to identify trends and proactively address potential issues within the community.
• Review, categorize and moderate business content following company’s and client’s procedures and guidelines.

Logistics Assistant:

• Planning shipments based on product availability and customer requests
• Maintain proper and accurate Pre-Shipment and Post-shipment Administration, delivery times, transportation costs
• Be in direct contact daily with customers (phone, mail) providing information about the status of their orders
• Resolve problems or complaints that might occur
• Handling of guaranty claims
• Managing Project/product Documentation responsible for preparing the regulatory documentation ahead of the project's commencement
• Coordinating and overseeing the end-to-end import and export process, including documentation, customs clearance, shipping, and delivery, ensuring compliance with relevant regulations and laws. (commercial invoices,Packing Lists, delivery note, purchase orders etc)

Administration Support:

• Collaborate with cross-functional teams to ensure project deadlines and objectives are met
• Coordinate meetings, conferences, and events, both internally and externally, including logistics and follow-up actions
• Perform ad hoc duties and responsibilities as assigned to support the CEO and executive team

Providing customer care & technical support services for CANON Brand.

(Printers & Cameras)

• Act as the first contact person to respond in telephone calls & emails and perform reception duties
• Placing consumable order
• Resolve any query the customer could have through SIEBEL program
• Providing troubleshooting and technical solutions.

• Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality
• Supported operations by translating key departmental documents and internal communications
• Delivering accurate and timely translations

• Answering customer inquiries
• Processing orders
• Resolving customers complaints
• Evaluation of each offer
• Supplier’s evaluation
• Determining competitive selling prices for spare parts
• Communicating with international suppliers to ensure smooth parts supply
• Servicing the service department and providing necessary repair parts
• Close collaboration with the procurement department