Khouloud Ouechtati
Finance Consultant
Athens
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build customer loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Technical Support Consultant
Teleperformance / N26 Internet Banking Company (French Department)
07.2021 - Current
- Managed high levels of call flow and responded to [Type] technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
Part-time Babysitter
Private
06.2014 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Guided school homework and read bedtime stories to support development.
Finance Consultant
FLOA Bank
08.2017 - 06.2021
- Produced monthly, quarterly and annual analysis, statistics and metrics.
- Reviewed credit applications for risk factors and credit worthiness.
- Investigated customer credit references and approved credit lines.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Volunteer
AGIM, ASSOCIATION GENERALE DES INSUFFISANTS MOTEURS
09.2014 - 03.2021
- Assisted with special events and programs.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- working with down syndrome children.
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
B2B Sales Representative
MEZZO Tunis (French Department)
01.2017 - 07.2017
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Private Teacher
Private
06.2011 - 12.2015
- Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster French instruction.
- Developed and implemented full French lessons to meet school mission and goals.
Education
No Degree - TCF (French Knowledge Test,C1)
French Institute of Tunisia
Tunis, Tunisia 04.2001 -
Master of Financial Economics - Fundamental Degree in Finance,Currency And Banking
FSJEGJ
Jendouba, Tunisia 04.2001 -
Skills
Incident Management
Timeline
Technical Support Consultant
Teleperformance / N26 Internet Banking Company (French Department)
07.2021 - Current
Finance Consultant
FLOA Bank
08.2017 - 06.2021
B2B Sales Representative
MEZZO Tunis (French Department)
01.2017 - 07.2017
Volunteer
AGIM, ASSOCIATION GENERALE DES INSUFFISANTS MOTEURS
09.2014 - 03.2021
Part-time Babysitter
Private
06.2014 - Current
Private Teacher
Private
06.2011 - 12.2015
No Degree - TCF (French Knowledge Test,C1)
French Institute of Tunisia
04.2001 -
Master of Financial Economics - Fundamental Degree in Finance,Currency And Banking
FSJEGJ
04.2001 -
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