Kiriaki Simertziadou

B2B and B2C customer management. Customer-repository support, complaint registration & communication with main clients BAXTER & VANTIVE.

Treatment of complaints/settlement of differences. Responsible for the flow of information.

Routing files and communication with respective warehouse departments.

Printing reports and providing information to customer supervisors.

Receiving and updating the Warehouse Management System.
Invoicing and order collection pick lists.
Management of Returns
Market research with financial and accounting responsibilities.
Computerized imports and exports.
Handling projects and claims.

• Implemented effective follow-up protocols (ISO 9001), ensuring timely responses to customer inquiries and concerns.
• Assisted physicians with patient education efforts, providing resources and support as needed.

• Maintained a high level of customer satisfaction through prompt resolution of billing inquiries and disputes.
• Managed inventory control tasks, maintaining accurate stock levels to avoid shortages or overstock situations.
• Prepared detailed financial analyses to support decision-making processes for upper management.
• Created and maintained detailed records of all office activities.
• Utilized office management software to record and track customer information.