Klaountia Mratsa
Public And One Health Graduate
Karditsa ,Thessaly
Summary
Recent graduate with foundational knowledge in Public and One Health and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Restaurant Operation Manager
Bonjour Karditsa
08.2021 - Current
Position Overview:
As the Restaurant Operations Manager for a prominent dining establishment in Karditsa, I am responsible for ensuring the seamless daily operations and high standards of service quality. My role encompasses a diverse range of responsibilities aimed at enhancing customer satisfaction and operational efficiency.
Key Responsibilities:
- Operational Management: Oversee all aspects of daily restaurant operations to ensure optimal performance and service delivery, maintaining compliance with company policies and industry standards.
- Staff Training and Development: Lead the recruitment, training, and professional development of team members, fostering a culture of excellence in customer service and adherence to operational protocols.
- Inventory and Supply Chain Management: Manage inventory levels, ordering processes, and supplier relationships to ensure the availability of high-quality products while minimizing waste and costs.
- Health and Safety Compliance: Ensure that all health and safety regulations are strictly adhered to, implementing best practices for food safety and sanitation.
- Financial Oversight: Monitor financial performance through budgeting, cost control, and revenue analysis to drive profitability and inform strategic decision-making.
- Customer Engagement: Cultivate strong relationships with customers, addressing inquiries and resolving issues to enhance overall dining experiences and loyalty.
- Strategic Planning: Collaborate with senior management to develop and implement strategies that drive business growth, improve operational efficiency, and enhance brand recognition.
Education
Bachelor In Public And One Health - Public And One Health
11.2024
My undergraduate studies in Public and One Health provided me with a comprehensive and interdisciplinary understanding of health at the human-animal-environment interface. The program emphasized evidence-based approaches to disease prevention, health promotion, and environmental health protection. Through a combination of theoretical knowledge and practical applications, I acquired expertise in assessing public health needs, implementing and evaluating targeted interventions, and utilizing health services to enhance population well-being. The One Health framework, which integrates human, animal, and environmental health, was a core component of my education, reflecting the program’s innovative and globally relevant perspective. This academic background has equipped me with the necessary analytical and methodological skills to contribute to research, policy-making, and public health interventions in an ever-evolving global health landscape.
Skills
Team Leadership & Management: Proven ability to lead, train, mentor, and motivate diverse teams of up to 25 staff members
Experience in scheduling, performance evaluation, conflict resolution, and fostering a positive work environment
Communication & Interpersonal Skills: Demonstrated ability to build rapport, actively listen, negotiate, and resolve conflicts constructively
Problem-Solving & Decision-Making: Proven ability to identify, analyze, and resolve operational challenges in a fast-paced environment
Experience in making sound decisions under pressure, prioritizing tasks, and implementing effective solutions
Organisational & Time Management Skills: Highly organized and detail-oriented, with experience in managing multiple tasks, prioritizing workloads, and meeting deadlines
Proficient in coordinating logistics, managing resources, and maintaining accurate records (eg, inventory, sales, expenses)
Adaptability & Resilience: Demonstrated ability to thrive in a dynamic and demanding environment, adapting quickly to changing priorities and unexpected situations
Proven ability to handle pressure, manage stress, and maintain a positive attitude in challenging circumstances
Customer Service & Community Engagement
Experience in providing exceptional customer service, building relationships, and addressing customer needs effectively
Proven ability to create a welcoming and inclusive environment for individuals from diverse backgrounds
Accomplishments
- Presentation at the Conference: Successfully proposed and presented a paper on "The Family as a Carrier of Health Prevention and Promotion" at a public health seminar, emphasizing the vital role of familial support systems in enhancing health outcomes and preventive measures.
- Volunteer Experience in Disaster Response: Actively participated in the Volunteer Crisis Health Management Team during the catastrophic floods in Thessaly in September 2023, providing critical support and healthcare services to affected communities, which reinforced my crisis management skills and commitment to public health.
- Volunteer Work in Elderly Care: Contributed to Alzheimer’s research through the Mini-Mental State Examination (MMSE) at an elderly care unit in Karditsa, enriching my understanding of cognitive disorders and geriatric health while engaging in community health initiatives.
Timeline
Restaurant Operation Manager - Bonjour Karditsa
08.2021 - Current
University of Thessaly - Bachelor In Public And One Health , Public And One Health