Klaountia Mratsa

Position Overview:

As the Restaurant Operations Manager for a prominent dining establishment in Karditsa, I am responsible for ensuring the seamless daily operations and high standards of service quality. My role encompasses a diverse range of responsibilities aimed at enhancing customer satisfaction and operational efficiency.

Key Responsibilities:

• Operational Management: Oversee all aspects of daily restaurant operations to ensure optimal performance and service delivery, maintaining compliance with company policies and industry standards.

• Staff Training and Development: Lead the recruitment, training, and professional development of team members, fostering a culture of excellence in customer service and adherence to operational protocols.

• Inventory and Supply Chain Management: Manage inventory levels, ordering processes, and supplier relationships to ensure the availability of high-quality products while minimizing waste and costs.

• Health and Safety Compliance: Ensure that all health and safety regulations are strictly adhered to, implementing best practices for food safety and sanitation.

• Financial Oversight: Monitor financial performance through budgeting, cost control, and revenue analysis to drive profitability and inform strategic decision-making.

• Customer Engagement: Cultivate strong relationships with customers, addressing inquiries and resolving issues to enhance overall dining experiences and loyalty.

• Strategic Planning: Collaborate with senior management to develop and implement strategies that drive business growth, improve operational efficiency, and enhance brand recognition.