Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
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Kleio Olympia Paltoglou

Customer Care Agent
Athens,Attica

Summary

Dynamic customer service professional with a proven track record at Delivery Hero, excelling in high-pressure environments. Skilled in problem-solving and active listening, I enhanced customer satisfaction through prompt issue resolution. Adept at multitasking, I fostered brand loyalty while managing escalated calls, ensuring exceptional service quality and positive client experiences.

Overview

6
6
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Customer Care Agent

Delivery Hero
Athens, Attica
07.2024 - Current
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
  • Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
  • Excelled in a high-pressure team environment,consistently maintaining composure and providing top-tier customer service,even in challenging situations.

Seller Support Associate

Pandrosou Gifts
03.2024 - 07.2024
  • Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
  • Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
  • Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Resolved customer inquiries and complaints professionally, resulting in positive feedback from patrons.
  • Effectively multitasked between operating the cash desk,assisting customers,and maintaining stock levels.

Kids Animator

Private Client
Athens, Attica
04.2023 - 04.2024
  • Expanded creative skillset through continuous professional development, incorporating new trends and technologies into personal work style.
  • Collaborated with other animators to create coherent images within scenes.
  • Conducted thorough research on relevant subjects for accurate representation in animations, ensuring authenticity in storytelling.
  • Developed unique character designs, contributing to the overall aesthetic of various animated projects.

Private Greek Tutor

Private Client
09.2020 - 01.2024
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Online Business Owner

Personal Business
05.2020 - 03.2022
  • Created engaging social media content to increase brand awareness and attract new customers.
  • Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for the online business owner resume.
  • Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
  • Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.

Promoter

1000 Αρώματα
05.2019 - 09.2019
  • Managed promotional booth setup, creating attractive displays to draw in potential customers.
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Identified potential marketing opportunities to increase brand awareness.
  • Motivated team members to meet and exceed sales targets.

Education

Master of Arts - Filosophy

National And Kapodistrian University of Athens
Athens
04.2001 -

Master of Arts - Filosophy

National And Kapodistrian University of Athens
Akadimia Platonos
04.2001 -

Skills

Adaptability and flexibility

Customer service excellence

Problem-solving skills

Teamwork and collaboration

Multitasking and organization

Active listening

Adaptability and flexibility

Interests

Deeply passionate about traveling and discovering new culturesI enjoy interacting with people from different backgrounds and adapting quickly to different environmentsMy travel experiences have strengthened my communication,problem-solving and cultural sensitivity skillsI thrive in dynamic service and value teamwork,flexibility,and providing exceptional service Traveling has not only broadened my global perspective but also reinforced my commitment to creating positive experiences for others

Certification

Certified CPR,AED and First Aid responder, Alison,2025

Timeline

Medical Emergencies: Airway, Breathing, and Circulation, University of Colorado System, 2025

06-2025

Certified CPR,AED and First Aid responder, Alison,2025

05-2025

Diploma in Make Up Artistry, Alison, 2025

05-2025

Customer Care Agent

Delivery Hero
07.2024 - Current

Seller Support Associate

Pandrosou Gifts
03.2024 - 07.2024

Kids Animator

Private Client
04.2023 - 04.2024

Private Greek Tutor

Private Client
09.2020 - 01.2024

Online Business Owner

Personal Business
05.2020 - 03.2022

Promoter

1000 Αρώματα
05.2019 - 09.2019

Master of Arts - Filosophy

National And Kapodistrian University of Athens
04.2001 -

Master of Arts - Filosophy

National And Kapodistrian University of Athens
04.2001 -

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Kleio Olympia PaltoglouCustomer Care Agent