I love learning new thinks by reading, travelling and communicate with people from other countries
Konstantina Koukourikou
Thessaloniki
Summary
Dynamic professional with a proven track record at N26 Bank, excelling in customer service and complaint resolution. Leveraged problem-solving skills to enhance team productivity and initiated a successful digital marketing campaign, boosting brand visibility. Known for clear communication and fostering positive client relationships, driving repeat business through a customer loyalty program.
Overview
3
3
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Agent
N26 Bank
08.2022 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Boosted team productivity by implementing collaborative communication platform.
- Conducted regular performance reviews with team members to identify areas for development.
- Initiated digital marketing campaign to increase brand visibility.
- Piloted customer loyalty program, resulting in increased repeat business.
- Fostered relationships with industry stakeholders to enhance market positioning.
Promoter
Backstage
04.2022 - 06.2022
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
Education
No Degree - Sociale Science
University of Lyon
Lyon No Degree - Psychology
University Occidantele of Bretagne
Brest 08-2026
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Customer complaint resolution
Problem-solving skills
Organizational skills
Service support
Polite communication skills
Event promotion
Lead prospecting
Driving license since april 2023
Certification
Seminars in mixed combination psychotherapy
Interests
sports reading
I love sports , I like running and tennis. Reading allows me to learn new things about topics that interest me.
Timeline
Seminar on Mental Trauma and Therapy
08-2025
“Take the lead” training program of the prestigious Cornell University
04-2025
Agent
N26 Bank
08.2022 - Current
Promoter
Backstage
04.2022 - 06.2022
Seminars in mixed combination psychotherapy
12-2021
No Degree - Sociale Science
University of Lyon
No Degree - Psychology
University Occidantele of Bretagne
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