Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Training
Traveling, Fashion, Wine Tasting
Timeline
Generic

KONSTANTINA PAPAZOGLOU

Piraeus

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Administrator/Accounting Assistant

Lynx Freight & Trading S.A
04.2022 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.
  • Managing vessel positions through Compass Ng.
  • Collected, validated, and distributed information to employees.

Hostess

Cartel Entertainment Corner
09.2018 - 03.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers and food runners with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Receptionist/Bar Customer Service

Casa Grande (4 star hotel)
05.2018 - 08.2018
  • Check-in/Check-out
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responsible for managing important hotel issues in the absence of the Director-General
  • Welcoming and serving, responsibly, the customers in a kind and pleasant manner from their arrival until their departure, with emphasis on the quality of hosting
  • Contributing to the development of new procedures in the newly created hotel! Making proposals aimed at better serving visitors and their best experience.

Hostess

Cartel Entertainment Corner
02.2016 - 04.2018
  • Responsible for accommodating and arranging customers in store rooms (up to 250 persons) based on booking lists
  • Managing increased customer traffic efficiently (with good manners) while maintaining a professional attitude and finding creative solutions
  • Ensuring the smooth operation of the stores through immediate intervention to resolve potential problems/malfunctions or customer complaints in consultation with the Directorate.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Sales Assistant

ZARA
04.2014 - 05.2014
  • Developed sales strategies to increase sales of insurance policies.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Public Relations/Hotel Management -

LE MONDE Institute of Hotel & Tourism Studies
Athens
05.2018

Secondary education -

6th High School of Kallithea
Athens
06.2013

Skills

  • Providing excellent customer service and complaint management
  • Use of various computer softwares like : Opera, Protel (booking systems)
  • MS Office: Word
  • Excel
  • PowerPoint
  • Attention to Detail
  • Record keeping and File Management
  • Office Administration
  • Mail handling
  • Events Coordination
  • Supplies Ordering

Languages

English
Advanced
C1
Russian
Beginner
A1
German
Elementary
A2

Personal Information


  • Date of Birth: 05/10/95
  • Nationality: GREEK

Training

  • Ship Management Seminars at Kapodistrian E-learning programm
  • Le Monde- Wine testing 17/05/2017
  • Bartending» 20/01/2017
  • Franchising» 18/01/2017
  • Caribbean Tour: «Beverage Word Rum Master Classes»
  • Jose Cuervo: «Jose Cuervo Agave Experience»

Traveling, Fashion, Wine Tasting

Interested to explore new cultures, as well as new places with different history.

Love to taste new flavors of diferrent wine varieties.

Fashion passionated.



Timeline

Administrator/Accounting Assistant

Lynx Freight & Trading S.A
04.2022 - Current

Hostess

Cartel Entertainment Corner
09.2018 - 03.2022

Receptionist/Bar Customer Service

Casa Grande (4 star hotel)
05.2018 - 08.2018

Hostess

Cartel Entertainment Corner
02.2016 - 04.2018

Sales Assistant

ZARA
04.2014 - 05.2014

Public Relations/Hotel Management -

LE MONDE Institute of Hotel & Tourism Studies

Secondary education -

6th High School of Kallithea

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KONSTANTINA PAPAZOGLOU