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Konstantina Sachini
Purchase Officer & Technical Assistant
Athens
Summary
Proven procurement and relationship-building expert from Harpaingas GmbH & Co. KG., adept in vendor sourcing and pricing negotiations. Demonstrated success in achieving cost savings and enhancing supplier performance. Skilled in critical thinking and effective communication, I excel in driving operational efficiency and stakeholder satisfaction, with a keen eye for detail and problem-solving.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Purchase Officer & Technical Assistant
Harpaingas GmbH & Co. KG.
05.2024 - Current
- Tracked orders and shipments to inform warehouse manager of incoming loads.
- Negotiated pricing structures, delivery schedules and other contract parameters.
- Achieved cost savings by negotiating favorable contracts with suppliers.
- Maintained strong supplier relationships, ensuring product quality and timely deliveries.
- Managed vendor and supplier selection process based on price, quality and reliability.
- Used Danaos Enterprise to authorize and monitor purchase orders and consumables.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Managed purchase order processing from initiation to final payment, ensuring accuracy and timeliness throughout the process.
- Resolved disputes with suppliers diplomatically, maintaining positive working relationships while protecting company interests.
- Prepared and processed requisitions and purchase orders for supplies and equipment.
- Enhanced vendor performance through regular reviews, feedback, and performance improvement plans.
- Coordinated with inventory control to determine and manage inventory needs.
- Evaluated supplier performance and worked with representatives to resolve issues.
- Maintained files of Material Data Safety Sheets for hazardous materials and chemical solutions.
- Researched potential vendors, evaluated quality, and distributed Requests for Proposals for bids.
Account Manager
Skroutz
06.2021 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Manage a portfolio of Clients.
- Deal with all aspects of an e-shop participating in Skroutz.gr.
- Build and maintain strong, long-lasting relationship with the clients.
- Ensure the timely and successful delivery of new solutions according to company's objectives.
- Attend client meetings.
- Achieve sales' targets according to the Sales Team strategic planning.
- Participates in continued education on new products and improved sales techniques.
- Deliver sales presentations for both internal and external audiences.
- Generate new business by using an existing network of industry contacts.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
KYC & Customer Support Agent
Novibet
12.2020 - 06.2021
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Improved first-contact resolution rates by quickly identifying root causes of customer issues and delivering effective solutions.
- Evaluation of New Account Documentation. Review Policies and Procedures.
- Customer Service.
- Customer due diligence Ongoing.
- Customer Identification Program.
Special Account Manager
Vodafone
04.2020 - 11.2020
- Spearheaded initiatives aimed at enhancing the overall experience of special account customers across all touchpoints within the company.
- Implemented innovative strategies for retention of special accounts, reducing churn rates significantly.
- Enhanced customer satisfaction by promptly addressing and resolving account issues.
- Streamlined internal processes to improve efficiency in servicing special accounts, enabling faster response times.
- Managed high-profile client portfolios with exceptional attention to detail and personalized service.
- Boosted revenue generation through effective up-selling and cross-selling techniques.
- Customer service.
- Contract renewals.
- Complaints / requests management.
- Built relationships with customers and community to establish long-term business growth.
Administrative Assistant
Hellenic British Union & Erasmos
09.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managing various projects
- Maintaining multiple executive's calendars.
- Handling examinations arrangements.
- Preparing and editing reports.
- Ensuring Quality service and products.
- Maintaining databases and filing systems.
- Performing payroll duties.
Education
Bachelor of Arts - International And European Studies
04.2001 -
Understanding general and specialized theoretical context of social sciences (mainly international relations, economics, and political science).
Some Courses:
Political theories/ International relations
Quantitative methods
International Trade and Economic Diplomacy
Decision making methods
Monetary and Financial systems
Language skills (English and German)
International political negotiations
Strategic Analysis International cooperation for development
Environmental Energy, Economics and Diplomacy International Systems(Measurement of economic activity)
Contemporary International politics
International Business Economic Analysis
Master of Science - Maritime Studies
04.2001 -
- Thesis Statement:
Energy resources and Eastern Mediterranean:
The geostrategic and geopolitical role of the EEZ.
Skills
Purchase order management
Vendor sourcing
Pricing negotiations
Materials planning
Vendor evaluation
Procurement management
Cost analysis
Recordkeeping skills
Active listening
Organizational skills
Market research
Attention to detail
Problem-solving aptitude
Documentation skills
Critical thinking
Effective communication
Adaptability and flexibility
Time management abilities
Product knowledge
Self motivation
Decision-making
Proficient with Microsoft Office
Leadership
Fast-learner
Operating systmes : Mac OS, Linux, Windows
Software
Danaos Enterprise
Google Workspace
Microsoft Office
Zendesk
Oracle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Purchase Officer & Technical Assistant - Harpaingas GmbH & Co. KG.
05.2024 - Current
Account Manager - Skroutz
06.2021 - 05.2024
KYC & Customer Support Agent - Novibet
12.2020 - 06.2021
Special Account Manager - Vodafone
04.2020 - 11.2020
Administrative Assistant - Hellenic British Union & Erasmos
09.2018 - 02.2020
University Of Piraeus - Bachelor of Arts, International And European Studies
04.2001 -
University of Aegean - Master of Science, Maritime Studies
04.2001 -