Konstantina Sachini

Work History

Purchase Officer & Technical Assistant

Harpaingas GmbH & Co. KG.

05.2024 - Current

Tracked orders and shipments to inform warehouse manager of incoming loads.
Negotiated pricing structures, delivery schedules and other contract parameters.
Achieved cost savings by negotiating favorable contracts with suppliers.
Maintained strong supplier relationships, ensuring product quality and timely deliveries.
Managed vendor and supplier selection process based on price, quality and reliability.
Used Danaos Enterprise to authorize and monitor purchase orders and consumables.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Drafted common document templates to reduce time spent creating documents from scratch.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Managed purchase order processing from initiation to final payment, ensuring accuracy and timeliness throughout the process.
Resolved disputes with suppliers diplomatically, maintaining positive working relationships while protecting company interests.
Prepared and processed requisitions and purchase orders for supplies and equipment.
Enhanced vendor performance through regular reviews, feedback, and performance improvement plans.
Coordinated with inventory control to determine and manage inventory needs.
Evaluated supplier performance and worked with representatives to resolve issues.
Maintained files of Material Data Safety Sheets for hazardous materials and chemical solutions.
Researched potential vendors, evaluated quality, and distributed Requests for Proposals for bids.

Account Manager

Skroutz

06.2021 - 05.2024

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Manage a portfolio of Clients.
Deal with all aspects of an e-shop participating in Skroutz.gr.
Build and maintain strong, long-lasting relationship with the clients.
Ensure the timely and successful delivery of new solutions according to company's objectives.
Attend client meetings.
Achieve sales' targets according to the Sales Team strategic planning.
Participates in continued education on new products and improved sales techniques.
Deliver sales presentations for both internal and external audiences.
Generate new business by using an existing network of industry contacts.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Established long-term customer relationships to enhance client loyalty and satisfaction.
Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

KYC & Customer Support Agent

Novibet

12.2020 - 06.2021

Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
Improved first-contact resolution rates by quickly identifying root causes of customer issues and delivering effective solutions.
Evaluation of New Account Documentation. Review Policies and Procedures.
Customer Service.
Customer due diligence Ongoing.
Customer Identification Program.

Special Account Manager

Vodafone

04.2020 - 11.2020

Spearheaded initiatives aimed at enhancing the overall experience of special account customers across all touchpoints within the company.
Implemented innovative strategies for retention of special accounts, reducing churn rates significantly.
Enhanced customer satisfaction by promptly addressing and resolving account issues.
Streamlined internal processes to improve efficiency in servicing special accounts, enabling faster response times.
Managed high-profile client portfolios with exceptional attention to detail and personalized service.
Boosted revenue generation through effective up-selling and cross-selling techniques.
Customer service.
Contract renewals.
Complaints / requests management.
Built relationships with customers and community to establish long-term business growth.

Administrative Assistant

Hellenic British Union & Erasmos

09.2018 - 02.2020

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Managing various projects
Maintaining multiple executive's calendars.
Handling examinations arrangements.
Preparing and editing reports.
Ensuring Quality service and products.
Maintaining databases and filing systems.
Performing payroll duties.

Summary

Overview

Work History

Purchase Officer & Technical Assistant

Account Manager

KYC & Customer Support Agent

Special Account Manager

Administrative Assistant

Education

Bachelor of Arts - International And European Studies

Master of Science - Maritime Studies

Skills

Software

Work Availability

Accomplishments

Languages

Timeline

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