Network Support Engineer with comprehensive experience designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Proficient support engineer offering experience in helpdesk operations, network maintenance and mobile device support.Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Strong team leader, trainer and organized worker dedicated to providing high-quality work in all settings.
Date of birth: Nov 13, 1985