Konstantinos Karipis
Athens,I
Summary
Goal-oriented manager with distinguished experience in Travel industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
Work History
Digital Sales Manager
Airotel Hotel Group
04.2024 - Current
- Streamlined workflows by leveraging automation tools like CRM systems and advanced reporting dashboards.
- Boosted online presence of products/services through influencer collaborations and strategic partnership deals.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that combined traditional and digital media efforts, boosting overall sales performance.
- Managed a team of sales professionals to exceed quarterly digital sales goals and targets.
- Negotiated strategic partnerships with key industry influencers to increase brand visibility and drive more traffic to company website or e-commerce platform.
- Increased digital sales revenue by developing and implementing effective online marketing strategies.
- Monitored campaign progress through data-driven metrics to adjust strategies in real-time for optimal results.
- Oversaw the management of company CRM system, ensuring accurate data tracking and streamlined communication with potential clients.
Manager at Market Operations
Expedia Group
08.2018 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Lodging Partner Associate
Expedia Group
06.2016 - 07.2018
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Startup Founder
YouTourism
01.2012 - 05.2016
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Streamlined operations to reduce costs and improve overall efficiency.
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
- Developed sales strategies that resulted in increased revenue generation year over year.
- Implemented effective marketing campaigns to increase brand recognition and attract new customers.
Research Associate, European Territorial Program
Cooperation Program Greece – Bulgaria 2007-2013
01.2012 - 03.2014
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
- Set up equipment, organized inventory and maintained facilities.
- Provided technical guidance on experimental design and data interpretation issues for team members as needed.
- Managed complex databases to ensure accuracy and accessibility of critical information.
- Developed innovative research methodologies for more accurate results and insights.
Business Consultant
Bonus Pro
12.2009 - 09.2011
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Developed comprehensive project plans, outlining objectives, timelines, and deliverables to keep teams focused on goals.
Education
Master of Science - Tourism And Travel Management
University of The Aegean
Chios, Greece10.2006
Bachelor of Science - Social Anthropology & History
University of The Aegean
Lesvos 10.2004
Skills
- Sales Presentations
- Social Media Marketing
- Brand Awareness
- Online Advertising
- Coaching abilities
Timeline
Digital Sales Manager
Airotel Hotel Group
04.2024 - Current
Manager at Market Operations
Expedia Group
08.2018 - 03.2024
Lodging Partner Associate
Expedia Group
06.2016 - 07.2018
Startup Founder
YouTourism
01.2012 - 05.2016
Research Associate, European Territorial Program
Cooperation Program Greece – Bulgaria 2007-2013
01.2012 - 03.2014
Business Consultant
Bonus Pro
12.2009 - 09.2011
Master of Science - Tourism And Travel Management
University of The Aegean
Bachelor of Science - Social Anthropology & History
University of The Aegean
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