Konstantinos Lagoudakis
Athens
Summary
Experienced ICT Delivery Manager with in-depth knowledge of leading complex IT projects, delivering high quality solutions and managing cross-functional teams. Experienced in overseeing the successful implementation of cloud services, firewalls, colocation and other ICT projects, with a particular focus on customer satisfaction and operational efficiency. Expertise in project management, customer relations and technical coordination, ensuring projects are completed on time and within budget. Able to work with internal and external stakeholders to ensure smooth project delivery and system integration
Overview
9
9
years of professional experience
1
1
Certification
Work History
ICT Delivery Manager
Vodafone
04.2022 - Current
- Coordinate with technical account managers, presales engineers, internal teams, and external partners to deliver ICT projects such as cloud services, colocation, and firewalls
- Serve as the main point of contact for clients, vendors, and partners, ensuring smooth communication and timely project execution
- Oversee project planning, ensuring all contracts and documents are in place and projects stay on schedule and within budget
- Collaborate with presales engineers and partners to review project architecture and ensure it meets client needs
- Lead a team responsible for managing procedures, client invoicing, and monitoring project costs to avoid unexpected charges
- Build and maintain strong relationships with external partners to keep projects aligned with timelines and technical requirements
ICT Consultant
Performance Technologies
02.2021 - 03.2022
- Led software testing and automation with Microfocus UFT, executing test cases to ensure system performance and quality
- Implemented monitoring solutions (NNMi, Microfocus OBM, Sitescope, UCMDB, SCOM, Zabbix, Nagios, Dynatrace) to monitor key infrastructure and meet client needs
- Collaborated with clients to deliver customized ICT solutions, ensuring seamless integration and performance
- Acted as the primary point of contact for client support, troubleshooting issues, and optimizing system performance
- Proposed and implemented improvements to monitoring systems, enhancing functionality and efficiency
- Created and maintained comprehensive documentation for implementations and system performance updates
- Coordinated project delivery, ensuring on-time solutions and managing client expectations throughout the project lifecycle
ICT Engineer
Qualco
08.2019 - 01.2021
- Installed and configured software and firewalls to ensure system functionality and security
- Managed server backups to protect critical company data and ensure quick recovery when needed
- Provided technical support to internal staff and shipping vessels, troubleshooting and resolving issues to maintain smooth operations
- Served as the main point of contact for external vendors, managing the setup and procurement of IT infrastructure such as firewalls, servers, and cloud services
- Assisted with system integrations and improvements, optimizing business processes and aligning systems with organizational needs
IT Field Engineer
Tsemperas George & SIA O.E.
10.2017 - 07.2019
- Set up hardware and installed and configured software for diverse systems and devices
- Maintained and repaired technological equipment, including routers and peripheral devices, ensuring continuous operation
- Installed and managed LAN/WAN networks, including servers, IP components, and related infrastructure
- Installed software and configured firewalls to protect systems from external threats and ensure data privacy
- Conducted regular system upgrades to keep software and hardware up-to-date and secure
- Troubleshot system failures or bugs, providing quick solutions to restore functionality
- Arranged and performed maintenance sessions to identify inefficiencies and improve system performance
Telecommunications Field Engineer
OTE Group of Companies
01.2016 - 09.2017
- Installed and configured telecommunication connections, servicing both OTE and other ISPs like Vodafone and Wind who leased OTE's infrastructure
- Managed new customer connections, disconnections, and system modifications, including upgrading internet speeds and converting copper lines to fiber-optic cables
- Contributed to a major regional project, upgrading the telecommunication network in Argolida by replacing copper lines with fiber-optic cables, boosting network speed and capacity
- Managed daily tasks via a ticketing system, receiving and executing work orders for connections, disconnections, and upgrades on time
- Collaborated with engineers and used various tools to complete installations efficiently and to the highest standards
Education
Bachelor of Science - Information Technology & Telecommunications
University of Peloponnese
11.2016
Skills
- Project management
- Project planning
- Project development
- Project scheduling
- Infrastructure management
- Reporting tools
- Distribution coordination
- Route planning
Certification
- PMP (Training Completed)
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified Azure Fundamentals
- Microsoft Certified Solutions Expert
- Microsoft Certified Solutions Associate
- NSE 3 Network Security Associate
- B2 ECCE Certificate in English
Hobbies and Interests
- Mountain Biking
- Martial Arts
- Aquascaping
- Hiking
Timeline
ICT Delivery Manager
Vodafone
04.2022 - Current
ICT Consultant
Performance Technologies
02.2021 - 03.2022
ICT Engineer
Qualco
08.2019 - 01.2021
IT Field Engineer
Tsemperas George & SIA O.E.
10.2017 - 07.2019
Telecommunications Field Engineer
OTE Group of Companies
01.2016 - 09.2017
- PMP (Training Completed)
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified Azure Fundamentals
- Microsoft Certified Solutions Expert
- Microsoft Certified Solutions Associate
- NSE 3 Network Security Associate
- B2 ECCE Certificate in English
Bachelor of Science - Information Technology & Telecommunications
University of Peloponnese
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