Konstantinos Loupas
Summary
A highly motivated and visionary Professional with strong organizational, communicational and Banking skills. An enthusiastic and hard-working individual able to build rapport quickly with both internal and external stakeholders with a proven history of delivering complex tasks, in challenging environments. Experienced in developing and maintaining successfully the full investment product development lifecycle with an efficiency-driven approach. Confident in both leading or being part of a team, looking for the next Professional challenge to pursue.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Investment Product Development Specialist
Alpha Bank
Athens
08.2023 - Current
- Work in conjunction with Financial Analysts and bank's advisory desk to identify investment objectives and translate to investment initiatives in structured notes space.
- Seek out business cases for investment products in cooperation with bank's division members.
- Conduct regular market research to understand clients' needs and identify potential opportunities.
- Identify opportunities for new investment products and improvements to existing products to increase sales.
- Review product formulations for quality, cost-effectiveness and compliance with overall investment strategy.
- Train involved stakeholders on investment product information and specifications.
- Maintain internal product knowledge database.
- Create product roadmaps to help guide product development processes and align with overall business goals.
Investment Portfolios' Division Officer
Alpha Bank S.A
06.2020 - 07.2023
- Participate in bank's Investment Product Governance Policy.
- Implement, update and monitor the Mifid II framework in bank's systems.
- Coordinate issuance process of new structured products (Structured Notes & Structured deposits).
- Prepare reports and presentations for compliance, sales management, and training purposes.
- Monitor investment products' competition, locally and internationally.
- Service other bank's divisions for investment product governance issues, focusing on structured products.
Custody Officer
Alpha Bank S.A
07.2019 - 05.2020
- Deliver accurate and prompt custody services to external and internal stakeholders.
- Being in charge of a special project regarding the melioration of Spanish, Portuguese and Italian bonds' tax treatment.
- Communicate with sub-custodians (Euroclear Bank / Lucid) ensuring accurate and timely execution and implementation of all corporate actions and payments.
- Bank accounts operations, reconciliations and cash flow monitoring.
- Preparation of monthly, quarterly and monthly reports.
- Implementation of all necessary actions for best tax treatment of US bonds' / structured notes' payments and corporate actions.
- Controlling custody expenses through monitoring and updating terms of custodian partnerships.
Private - Personal Banking Customer care Consultant
Alpha Bank S.A
09.2016 - 06.2019
- Investigate and achieve tailor maid solutions for resolution of clients' complaints and special requests (2nd level handling), focusing on affluent and private banking clients.
- Coordinate all involved Divisions of the bank and achieve best handling time for most clients' complaints and requests (almost 100% in target for affluent customers).
- Improvement of affluent clients' satisfaction (NPS measurement), through continuous enhancement of their total Banking Relationship experience.
- Sustainable time minimization (from 45 to 10 days) regarding complaints' and requests' resolution, submitted via "Greek Ombudsman" and Supervisory Authorities (i.e Bank of Greece).
- Team leader of a group 2 people for a period of 3 months time, in the context of a special project regarding the improvement of clients' complaints and special requests handling quality and time.
- Plan and successfully implement various projects focusing on customer experience enhancement (Customer journeys etc.).
- Constructive and specialized operational support regarding all the recent NPL sold portfolios projects of the Bank.
Private - Personal Banking Customer Service Assistant
Alpha Bank S.A
01.2014 - 08.2016
- Effective administrative support to the Investment Relationship Management sales team's daily activities with clients.
- Achieving maximum sales results on bancassurance products and retail banking products.
- Delivering best customer service experience focusing on affluent and private banking clientele.
- Handling and responding to clients' requests and queries.
- Overseeing of the legal documentation update procedure and KYC for business clients.
- Successful handling of special requests regarding capital controls.
- During the transition period from citibank to alpha bank I was the first employee in the branch that worked on dual systems (both citi bank and alpha bank for 3 months) achieving best customer service support for affluent clients.
Citi Gold - Select Assistant
Citibank Iplc
01.2013 - 09.2014
- Greece
- Sales support to citigold Relationship Managers (RMs), delivering the highest quality of service in relation to all client investment needs (mystery shop above 90%).
- Achieving maximum sales results on bancassurance products and retail banking products up to 200% above target.
- Seeking out opportunities for revenue generation through cross selling and referrals to citigold RMs.
- Completion and reconciliation of Clients' KYC Reports.
- Daily cash management, problem resolutions relating to cash management, research and order processing for clients.
- Handling and responding to clients' requests promptly upon resolution.
Branch Customer Representative (Generalist)
Citibank Iplc Greece
01.2011 - 12.2012
- Achieve consistent sales results on bancassurance and retail banking products above 110% of sales target.
- Seek out opportunities for revenue generation through cross selling and product upselling, based on clients' needs and goals.
- Handle and resolve effectively full range of clients' requests regarding their banking relationship and deliver the best customer service experience.
- Handling numerous branch's day-to-day operations and tasks, according to bank's policies and procedures.
Bank Teller
Citibank Iplc
01.2007 - 12.2010
- Execute quick and accurate financial transactions with clients, according to bank's policies & procedures.
- Continuous contribution to branch's sales target through referrals.
- Overachievement of sales referrals target above 140%.
- Developing synergies with the rest members of branch sales team, seeking out opportunities for revenue maximization.
Education
Level I passed -
CFA Institute
Athens, I 06.2019 - 06.2019
Master of Science - Banking
Hellenic Open University
Patras 08.2016 - 07.2019
Certificate in "Strategic Customer Service Leaders -
ALBA Graduate Business School:
Athens 11.2018 - 11.2018
Certificate in "Leading Customer Service Excellence" -
ALBA Graduate Business School
Athens 06.2018 - 06.2018
Certificate of Professional Competence levels A, A2, B & B1 -
Bank of Greece
Athens 06.2011 - 06.2011
Bachelor of Science - International And European Studies
University of Piraeus
Piraeus, A1 09.2000 - 05.2005
Diploma - IT Skills
MS Office Cambridge International
10.2007 - 10.2007
Skills
Banking
Salesforce
Communication and Collaboration
Agility and Time Management
Adaptability and Cohesion
Critical thinking and Decision-Making
Crisis management
Ownership and Integrity
Creativity and Problem Solving
Leadership and Team Management
Staff education and training
Daily workflow improvement
Teamwork and Collaboration
Strategy and Coordination
Timeline
Investment Product Development Specialist
Alpha Bank
08.2023 - Current
Investment Portfolios' Division Officer
Alpha Bank S.A
06.2020 - 07.2023
Custody Officer
Alpha Bank S.A
07.2019 - 05.2020
Level I passed -
CFA Institute
06.2019 - 06.2019
Certificate in "Strategic Customer Service Leaders -
ALBA Graduate Business School:
11.2018 - 11.2018
Certificate in "Leading Customer Service Excellence" -
ALBA Graduate Business School
06.2018 - 06.2018
Private - Personal Banking Customer care Consultant
Alpha Bank S.A
09.2016 - 06.2019
Master of Science - Banking
Hellenic Open University
08.2016 - 07.2019
Private - Personal Banking Customer Service Assistant
Alpha Bank S.A
01.2014 - 08.2016
Citi Gold - Select Assistant
Citibank Iplc
01.2013 - 09.2014
Certificate of Professional Competence levels A, A2, B & B1 -
Bank of Greece
06.2011 - 06.2011
Branch Customer Representative (Generalist)
Citibank Iplc Greece
01.2011 - 12.2012
Diploma - IT Skills
MS Office Cambridge International
10.2007 - 10.2007
Bank Teller
Citibank Iplc
01.2007 - 12.2010
Bachelor of Science - International And European Studies
University of Piraeus
09.2000 - 05.2005