Konstantinos Michas

• Reduced cancellations rate through proactive communication with guests about their upcoming stays.
• Monitored reservation system regularly to identify overbooking situations and implemented effective solutions.
• Handled guest inquiries and complaints with professionalism, ensuring timely resolution and positive outcomes.
• Supported front office operations during peak hours when needed, ensuring smooth check-in/check-out processes for guests.
• Achieved revenue targets by upselling hotel amenities like dining experiences or spa treatments during the booking process.
• Developed productive working relationships with colleagues across departments for efficient coordination of guest needs.
• Assisted in the development of customized packages for special occasions or promotional periods.
• Enhanced customer satisfaction by efficiently managing and processing reservation requests.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Contact housekeeping or maintenance staff when guests report problems.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handle guest complaints or issues, resolving them swiftly in order to maintain guest satisfaction.
• Maintained and developed relationships with key vendors, contractors, and local businesses.

• Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
• Supported marketing initiatives by collecting guest feedback on their stays, aiding in continuous improvement efforts for the property''s services and offerings.
• Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
• Ensured accurate record-keeping of guest information within the hotel's database system to facilitate efficient future reservations and personalized experiences upon return visits.
• Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Improved communication between departments by acting as a liaison between guests and hotel services such as concierge, maintenance, or event planning teams.

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• Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
• Supported marketing initiatives by collecting guest feedback on their stays, aiding in continuous improvement efforts for the property''s services and offerings.
• Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
• Ensured accurate record-keeping of guest information within the hotel's database system to facilitate efficient future reservations and personalized experiences upon return visits.
• Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Improved communication between departments by acting as a liaison between guests and hotel services such as concierge, maintenance, or event planning teams.

• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Generated and printed daily financial reports to track hotel performance.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.

• Inspect event facilities to ensure that they conform to customer requirements
• Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress
• Design and implement efforts to publicize events and promote sponsorships
• Review event bills for accuracy, and approve payment
• Plan and develop programs, agendas, budgets, and services according to customer requirements
• Conduct post-event evaluations to determine how future events could be improved.