Konstantinos Papacharalampous
ΠΕΡΙΣΤΕΡΙ
Summary
Adept at navigating high-stress scenarios, I enhanced customer loyalty and satisfaction at Vodafone by employing empathy and critical thinking in complaint resolution. My proficiency in product knowledge and active listening led to effective problem-solving, significantly improving call management outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Vodafone
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Mediamarkt/Public
12.2021 - 08.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Skills
Customer Service
Languages
Greek
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Vodafone
09.2022 - Current
Customer Service Representative
Mediamarkt/Public
12.2021 - 08.2022
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