Konstantinos Papathanasiou
Neos Kosmos
Summary
Experienced with managing corporate support functions and ensuring efficient office operations. Utilizes strong organizational skills to maintain accurate records and streamline workflows. Knowledge of effective communication strategies and problem-solving techniques to support executive teams and improve overall productivity.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mediatel S.A
11.2019 - 12.2020
- Customer support in the project of HEDNO S.A.
- Technical customer service on registration of electricity meter readings, electricity supply's reconnection procedures, electricity supply augmentation process,meter'sreplacement.
- Registration of electrical supply failures,communication with the resolution teams and informing customers about the restoration progress
Banking Customer Service Representative
Piraeus Direct Services (Piraeus Bank)
10.2021 - 02.2023
- Retail Banking Support, associated to client's accounts, deposits and loans.
- Support various programs and services of the bank (e.g. Project future program, Yellow reward program, IRIS Online Payments Service).
- Communication with internal departments of the Financial Institution in order to provide faster and more direct customer service for legal and compliance issues.
Corporate Support Officer
National Bank of Greece
06.2024 - Current
- Maintained accurate records of all business client's data, ensuring timely updates to reflect changes in risk profiles or regulatory requirements.
- Enhanced business client onboarding process by streamlining KYC, KYB documentation collection and verification.
- Streamlined document control processes, associated to a company's legalization procedures to the Bank.
- Handling business banking's daily issues and requests, linked to the Internet banking field.
- Assisted corporate customers in navigating online banking platforms, resulting in higher adoption rates.
- Daily communication with the bank's Segment teams, resolving upcoming issues.
- Improved customer satisfaction levels by addressing inquiries promptly and resolving issues effectively.
Education
Bachelor of Science - Public Administration
Panteion University of Social/Political Studies
06.2022
Certification in Computer Operation -
PQR/Elic
11.2022
Skills
- Excellent Communication
- Phone and Email Etiquette
- Team Collaboration
- Attention to Detail
- Document Control
- Accounts Payable and Receivable
- Policy Implementation
- Multitasking and Organization
- Due diligence
- KYC/KYB
- Banking Regulations Understanding
- Electronic Banking Systems
Languages
Greek, English
Native language
Greek
Proficient
C2
English
Advanced
C1
Military Service
Fullfilled
Seminarscourses
- Human Resources Management | Innov Athens Lab.
- Foundations of Business Banking | LinkedIn
- Seminar Workealrly-Reatcode | GroupHuman Resources Management
Hobbies and Interests
- Painting
- Gym
Volunteer Experience
Make a Wish Greece
Personal Information
- Place of Birth: Trikala, Thessaly
- Date of Birth: 05/05/99
- Gender: Male
- Nationality: Greek
- Driving License: B
Timeline
Corporate Support Officer
National Bank of Greece
06.2024 - Current
Banking Customer Service Representative
Piraeus Direct Services (Piraeus Bank)
10.2021 - 02.2023
Customer Service Representative
Mediatel S.A
11.2019 - 12.2020
Bachelor of Science - Public Administration
Panteion University of Social/Political Studies
Certification in Computer Operation -
PQR/Elic
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