Konstantinos Perisynakis
Waiter-sommelier
Athens
Summary
Dynamic leader with a proven track record at Costa Navarino, enhancing operational efficiency and customer satisfaction. Expert in wine service management and fostering team collaboration, significantly reducing staff turnover. Skilled in vendor negotiations and schedule coordination, driving profitability and excellence in hospitality service. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Costa Navarino, Guacana Restaurant
04.2024 - Current
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Fostered positive work environment, leading to decrease in staff turnover.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Sommelier
Lolitas Athens
09.2023 - 04.2024
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Directed teams to keep workstations clean and neat for professional customer appeal.
Captain Waiter
Lolitas Athens
09.2023 - Current
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Monitored staff performance to ensure consistent excellence in service delivery.
Junior Sommelier
Drakoulis Butcheries
06.2023 - 09.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Set up wine tastings to bring in business and promote special offerings.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Restaurant Manager
Drakoulis Butceries Psyxiko
06.2022 - 05.2023
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Correctly calculated inventory and ordered appropriate supplies.
Captain Waiter
Drakoulis Butcheries
06.2022 - 05.2023
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Showed high-level understanding of fine dining standards and practices.
- Completed restaurant opening and closing functions that included POS report generation.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Head Waiter
Drakoulis Butcheries
03.2022 - 05.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
Assistant Waiter
Drakoulis Butcheries
01.2022 - 02.2022
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Assistant Waiter
Barolo
10.2021 - 01.2022
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Assistant Waiter
Krabo
06.2021 - 09.2021
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
5o High School
Crete 04.2001 -
Bachelor of Applied Studies - Human Resources Management
City University
Athens 03.2013 - 09.2017
Wine Level 1-2
WSPC
Athens 03.2023 - 04.2023
Skills
Serving Specifications
Vendor Negotiations
Wine Service Management
Cellar Management
Dining area maintenance
Stocking and replenishing
Wine service
Hospitality service expertise
Customer Engagement
Staff Management
Operations Management
Schedule Coordination
Timeline
Restaurant Manager
Costa Navarino, Guacana Restaurant
04.2024 - Current
Sommelier
Lolitas Athens
09.2023 - 04.2024
Captain Waiter
Lolitas Athens
09.2023 - Current
Junior Sommelier
Drakoulis Butcheries
06.2023 - 09.2023
Wine Level 1-2
WSPC
03.2023 - 04.2023
Restaurant Manager
Drakoulis Butceries Psyxiko
06.2022 - 05.2023
Captain Waiter
Drakoulis Butcheries
06.2022 - 05.2023
Head Waiter
Drakoulis Butcheries
03.2022 - 05.2022
Assistant Waiter
Drakoulis Butcheries
01.2022 - 02.2022
Assistant Waiter
Barolo
10.2021 - 01.2022
Assistant Waiter
Krabo
06.2021 - 09.2021
Bachelor of Applied Studies - Human Resources Management
City University
03.2013 - 09.2017
High School Diploma -
5o High School
04.2001 -
Similar Profiles
Georgios KougioumtsidisGeorgios Kougioumtsidis
Guest Service Agent at Costa Navarino The Romanos Luxury CollectionGuest Service Agent at Costa Navarino The Romanos Luxury Collection
Theologos GalazoulasTheologos Galazoulas
Head Waiter at W Costa NavarinoHead Waiter at W Costa Navarino
Niki PoulopoulouNiki Poulopoulou
W Insider & Experience Curator Manager at W Costa Navarino 5*W Insider & Experience Curator Manager at W Costa Navarino 5*