Konstantinos Rigas
Operations Manager
Mykonos
Summary
Dedicated and highly skilled Operations Manager with over 7 years of experience in luxury hospitality and customer service, combined with professional expertise as a VIP Driver. Proven ability to deliver exceptional guest experiences, manage client relationships, and resolve issues efficiently in high-pressure environments. Strong driving skills with a focus on safety, professionalism, and discretion, catering to high-profile clients. Seeking to leverage my customer service expertise and driving capabilities to contribute to a dynamic team in the hospitality or luxury transport industry.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Operations Manager
WhiteArt Luxury Suites
03.2025 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Guest Relations Manager
Dana Villas & Infinity Suites
01.2022 - Current
- Managed guest inquiries, complaints, and resolutions in a high-end hotel setting.
- Developed and executed strategic plans to enhance guest satisfaction and loyalty.
- Collaborated with cross-functional teams to ensure seamless guest experiences.
VIP Driver
My Santorini Transfer
01.2020 - 01.2022
- 2 years of experience providing luxury transportation services to high-profile clients with Range Rover ,Mercedes GLE , Land Rover Defender (also experience with Mercedes Vito).
- Proficient in navigating high-traffic areas and ensuring VIP passengers reach their destination safely and on time.
Concierge Agent
Dana Villas & Infinity Suites
01.2018 - 01.2020
- Managed front desk operations and provided excellent customer service at a luxury hotel.
- Coordinated guest requests and ensured a high level of satisfaction at a boutique resort.
- Assisted guests with recommendations for restaurants, attractions, and entertainment options at a resort.
Front Office Receptionist
Kallist Hotel & Suites
01.2015 - 01.2018
- Managed front desk operations, including answering phone calls and greeting visitors.
- Maintained organized filing system for office documents.
- Assisted with scheduling appointments and coordinating meetings.
Military to Civilian
Greek Special forces
01.2013 - 01.2014
- Greek mandatory military service.
Education
High School Diploma -
2nd High School
Trikala 04.2001 -
Skills
- Problem-solving
- Communication
- Customer service
- Attention to detail
- Time management
- Teamwork
Certification
A , B , C
Timeline
Operations Manager
WhiteArt Luxury Suites
03.2025 - Current
Guest Relations Manager
Dana Villas & Infinity Suites
01.2022 - Current
VIP Driver
My Santorini Transfer
01.2020 - 01.2022
Concierge Agent
Dana Villas & Infinity Suites
01.2018 - 01.2020
Front Office Receptionist
Kallist Hotel & Suites
01.2015 - 01.2018
Military to Civilian
Greek Special forces
01.2013 - 01.2014
High School Diploma -
2nd High School
04.2001 -
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