Aspasia Tsiulis
Calgary
Summary
Dedicated and goal-driven aspiring Mortgage Broker, currently enrolled at the Alberta Real Estate School. Completed the Fundamentals of Mortgage Brokerage and presently undertaking the Practice of Mortgage Brokerage course. Brings a solid foundation in customer service, administrative operations, and regulatory compliance, supported by a proven ability to work independently in performance-driven environments. Equipped with a professional home office setup, exceptional communication skills, and a meticulous, organized approach. Committed to delivering superior client experiences and building a long-term career in the mortgage industry. Actively seeking entry-level opportunities to contribute to organizational success while continuing to develop industry expertise.
Overview
28
28
years of professional experience
Work History
Day Home Operator/Owner
Self-employed
Calgary
01.2006 - Current
- Oversee all business operations, including record-keeping, managing accounts receivable and payable, ensuring financial stability
- Implement marketing strategies to attract new clients, resulting in a significant increase in client acquisition and retention
- Regularly interact with parents to discuss daycare routines, policy updates, and address any concerns, ensuring customer satisfaction and retention
- Maintain meticulous daily records of individual children to provide personalized care and support their development
- Create, update, and utilize educational materials to support the developmental education of children
Service Agent
Elections Canada
Calgary
04.2025 - 05.2025
- Delivered high-quality customer service by assisting electors with registration and special ballot voting, including outreach to long-term care facilities and remote communities
- Handled confidential information and election materials with accuracy and discretion, maintaining secure records at all times
- Provided clear guidance and support to voters, demonstrating professionalism, patience, and impartiality throughout the electoral process
- Entered and verified elector data in both digital and paper-based systems, ensuring accuracy in reports and documentation
- Coordinated logistics for special ballot kit distribution and maintained organized filing systems
- Adapted quickly to changes in procedures, schedules, and locations, while managing multiple administrative tasks under tight deadlines
- Reviewed reports, monitored registration trends, and supported operational planning for high-traffic areas
- Demonstrated strong communication, teamwork, and problem-solving skills in a fast-paced, high-pressure environment
- Provided exceptional service to voters, enhancing their experience while navigating the electoral process and fostering community engagement.
Administrative Assistant
Oxford Properties
Calgary
01.2000 - 01.2005
- Acted as the key liaison between internal and external customers, resolving client issues promptly and effectively, contributing to customer satisfaction
- Managed personnel paperwork, including preparing and delivering offers of employment, ensuring all new hire forms are collected and maintained
- Accurately reviewed, coded, and entered invoices into the accounts payable system, ensuring accurate financial record keeping
- Conducted monthly reconciliation of A/P detail to General Ledger account balance and maintained general ledger account for assigned companies
- Spearheaded the closing of A/P at the end of every month and ensured maintenance of accounting policies & procedures documents for AP related activities
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Streamlined invoice processing, ensuring timely payments and maintaining accurate financial records, leading to improved cash flow.
Customer Service/Administrator
Boardwalk Properties
Calgary
01.1998 - 01.2000
- Provided customer service in a medium call center environment
- Assisted tenants with finding a residence
- Acted as a liaison between tenants and residential managers
- Handled complaints
- Managed incoming requests for service and/or information
- Processed service calls and followed up to ensure they were completed in a timely manner and that the tenants were satisfied
- Ensured payment/billing accounts were balanced and made adjustments when necessary
- Tasked with data entry, records oversight and issue resolution for team of 25 customer service personnel
- Pitched in to answer phones at main switchboard with 5 lines
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support
Education
Licensed Mortgage Broker -
Alberta Real Estate School
CALGARY, ABAdministrative Professional Certificate - Microsoft Excel, Microsoft Word
Bow Valley College
CALGARY, ABLevel 1 Early Childhood Certificate -
Childcare Base
CALGARY, ABBachelor of Arts - English
The University of Lethbridge
LETHBRIDGE, ABSkills
- Mortgage Industry Knowledge
- Administrative & Organizational Expertise
- Client Service & Relationship Management
- Communication & Interpersonal Skills
- Technical Proficiency & Remote Work Readiness
- Goal Orientated
- Analytical Thinking & Problem Solving
- Professionalism & Ethical Conduct
- Self-Motivation & Initiative
- Commitment to Continuous Learning & Career Development
- Patience & Composure in Complex or Sensitive Situations
Languages
- English, Native
- Greek, Native
Personal Information
Title: Mortgage Associate Candidate
Languages
English
Beginner
A1
Greek
Upper Intermediate
B2
Timeline
Service Agent
Elections Canada
04.2025 - 05.2025
Day Home Operator/Owner
Self-employed
01.2006 - Current
Administrative Assistant
Oxford Properties
01.2000 - 01.2005
Customer Service/Administrator
Boardwalk Properties
01.1998 - 01.2000
Licensed Mortgage Broker -
Alberta Real Estate School
Administrative Professional Certificate - Microsoft Excel, Microsoft Word
Bow Valley College
Level 1 Early Childhood Certificate -
Childcare Base
Bachelor of Arts - English
The University of Lethbridge