Konstantinos Ippokratis Kratimenos
Athens
Summary
Eager to step into the financial industry at Piraeus Bank and support it mission of delivering top-notch banking services
i aim to contribute to the bank's reputation of superior services and community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Deparment Administrator
BFS Group
05.2023 - Current
- Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
- Collaborated with cross-functional teams on projects that improved overall company performance.
- Provided support to senior management by preparing reports on department activities and achievements.
- Analyzed performance data to identify areas of improvement, leading to enhanced productivity and efficiency.
- Maintained a positive working environment by addressing concerns promptly and professionally, resulting in increased employee satisfaction rates.
- Organized training programs for new employees, accelerating their integration into the team''s workflow.
- Created an organized filing system for all department-related documentation allowing easy retrieval when required.
- Created reports, presentations and other materials for executive staff.
IT Technical Support Specialist
BFS Group
02.2024 - 05.2024
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
IT Intern /Back Office Assistant
BFS Group
08.2023 - 01.2024
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Assisted in managing database systems, ensuring data integrity, security, and availability.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Back Office Associate
Iron Mountain
12.2021 - 03.2022
- Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Proactively identified potential risks associated with transactions which helped avoid costly errors.
- Developed relationships with external vendors, negotiating contracts to secure better pricing and terms.
Customer Service Team Lead
Mediatel
12.2020 - 12.2021
- Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Reduced average handle time through effective communication training and improved knowledge of products/services offered.
- Developed innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels.
- Escalated issues to proper supervisors when standard processes were not effective.
Cashier
Monoproswpi
08.2021 - 11.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Back Office
Mediatel
04.2020 - 08.2021
- Supported back office operations by accurately reporting trade details, promoting transparency and compliance with regulations.
- Contributed to a positive work environment by facilitating team-building activities and fostering camaraderie among colleagues.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
Coaching Staff Member
Mediatel
05.2019 - 12.2020
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
Customer Service Executive
Mediatel
10.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Office Assistant
Hellenic Military Academy( Military Oblications)
05.2017 - 01.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Bachelor of Science - Business Administration
UNIVERSITY of WEST ATTIKA
Athens 04.2001 -
Associate of Science - IT Aplication Technician And Programming
UNIVERSITY of WEST ATTIKA
IEK AG.DIMITRIOU 04.2001 -
Skills
Records Management
Teamwork and Collaboration
Microsoft Office
Problem-Solving
Multitasking Abilities
Languages
greek
Native language
English
Upper intermediate
B2
Certification
Google grow greek tourism
Timeline
IT Technical Support Specialist
BFS Group
02.2024 - 05.2024
IT Intern /Back Office Assistant
BFS Group
08.2023 - 01.2024
IT Deparment Administrator
BFS Group
05.2023 - Current
Back Office Associate
Iron Mountain
12.2021 - 03.2022
Cashier
Monoproswpi
08.2021 - 11.2021
Customer Service Team Lead
Mediatel
12.2020 - 12.2021
Back Office
Mediatel
04.2020 - 08.2021
Coaching Staff Member
Mediatel
05.2019 - 12.2020
Customer Service Executive
Mediatel
10.2018 - 05.2019
Office Assistant
Hellenic Military Academy( Military Oblications)
05.2017 - 01.2018
Bachelor of Science - Business Administration
UNIVERSITY of WEST ATTIKA
04.2001 -
Associate of Science - IT Aplication Technician And Programming
UNIVERSITY of WEST ATTIKA
04.2001 -
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