Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
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Kostandinos Lagios

Kostandinos Lagios

Front Office Agent
Athens

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Front Desk Receptionist

Santo Collection
04.2025 - Current
  • Performed check-in/check-out procedures and managed incoming calls
  • Addressed guest complaints and requests professionally and efficiently
  • Managed cash handling, balanced cash drawer, and prepared daily reports
  • End of day tasks

Front Dest Receptionist

Ivis 4 Boutique Hotel
04.2024 - 01.2025
  • Check in / check-out guests and answer phones
  • Managing hotel reservations
  • Respond to quest complaints, requests and emergencies
  • Balance cash drawer and log receipts
  • End of day tasks

Front Desk Receptionist

Grand Hyatt
11.2023 - 03.2024
  • Oversaw front desk operations including guest arrivals and departures
  • Handled bookings and ensured a smooth guest experience
  • Responded promptly to emergencies and service issues
  • Completed end-of-day tasks and financial balancing
  • Balance cash drawer and log receipts
  • End of day tasks

Front Desk Receptionist

NOŪS Santorini
04.2023 - 10.2023
  • Check in / check-out guests and answer phones
  • Managing hotel reservations
  • Respond to quest complaints, requests and emergencies
  • Provided personalized assistance and concierge support
  • Balance cash drawer and log receipts
  • End of day tasks

Front Desk Receptionist

Pre Opening/Opening Team NOŪS Santorini
05.2022 - 10.2022
  • Assisted in setting up front office operations
  • Trained in pre-opening procedures and guest-facing protocols
  • Check in / check-out guests and answer phones
  • Managing hotel reservations
  • Respond to quest complaints, requests and emergencies
  • Balance cash drawer and log receipts
  • End of day tasks

Night Auditor

Ivis 4 Boutique Hotel
07.2021 - 04.2022
  • Executed nightly financial audits and daily close
  • Monitored guest arrivals during night hours and resolved issues
  • Managing hotel reservations
  • Respond to quest complaints, requests and emergencies
  • End of day tasks



Sales Advisor

VF Hellas
10.2019 - 04.2021
  • Delivered high-level customer service and sales assistance
  • Managed stockroom and visual merchandising

Night Auditor

Scorpios Beach Hotel
04.2019 - 09.2019
  • Managed night reception operations and financial balancing
  • Assisted late-arrival guests and oversaw reservations

Sales Advisor

XACO SA.
08.2018 - 04.2019
  • Immediate and intermediate costumer service
  • Stock room organization and management

Sales Advisor

Notos.com
04.2017 - 07.2018
  • Immediate and intermediate costumer service
  • Stock room organization and management

Sales Advisor

H&M
07.2016 - 08.2016
  • Provided direct customer assistance on the floor
  • Organized stockroom and handled replenishments

Education

Bachelor of Administrative Studies - Tourism Management

University Of West Attica
10.2013 - 06.2020

Skills

  • Efficient time management
  • Effective team collaboration
  • Effective organization skills
  • Analytical problem-solving
  • Customer service
  • Guest relations

Personal Information

Date of Birth: 07/16/95

Additional Information

Certificate in Digital Marketing, Hellenic American Union

Timeline

Front Desk Receptionist

Santo Collection
04.2025 - Current

Front Dest Receptionist

Ivis 4 Boutique Hotel
04.2024 - 01.2025

Front Desk Receptionist

Grand Hyatt
11.2023 - 03.2024

Front Desk Receptionist

NOŪS Santorini
04.2023 - 10.2023

Front Desk Receptionist

Pre Opening/Opening Team NOŪS Santorini
05.2022 - 10.2022

Night Auditor

Ivis 4 Boutique Hotel
07.2021 - 04.2022

Sales Advisor

VF Hellas
10.2019 - 04.2021

Night Auditor

Scorpios Beach Hotel
04.2019 - 09.2019

Sales Advisor

XACO SA.
08.2018 - 04.2019

Sales Advisor

Notos.com
04.2017 - 07.2018

Sales Advisor

H&M
07.2016 - 08.2016

Bachelor of Administrative Studies - Tourism Management

University Of West Attica
10.2013 - 06.2020
Kostandinos LagiosFront Office Agent