Kostandinos Lagios
Front Office Agent
Athens
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Front Desk Receptionist
Santo Collection
04.2025 - Current
- Performed check-in/check-out procedures and managed incoming calls
- Addressed guest complaints and requests professionally and efficiently
- Managed cash handling, balanced cash drawer, and prepared daily reports
- End of day tasks
Front Dest Receptionist
Ivis 4 Boutique Hotel
04.2024 - 01.2025
- Check in / check-out guests and answer phones
- Managing hotel reservations
- Respond to quest complaints, requests and emergencies
- Balance cash drawer and log receipts
- End of day tasks
Front Desk Receptionist
Grand Hyatt
11.2023 - 03.2024
- Oversaw front desk operations including guest arrivals and departures
- Handled bookings and ensured a smooth guest experience
- Responded promptly to emergencies and service issues
- Completed end-of-day tasks and financial balancing
- Balance cash drawer and log receipts
- End of day tasks
Front Desk Receptionist
NOŪS Santorini
04.2023 - 10.2023
- Check in / check-out guests and answer phones
- Managing hotel reservations
- Respond to quest complaints, requests and emergencies
- Provided personalized assistance and concierge support
- Balance cash drawer and log receipts
- End of day tasks
Front Desk Receptionist
Pre Opening/Opening Team NOŪS Santorini
05.2022 - 10.2022
- Assisted in setting up front office operations
- Trained in pre-opening procedures and guest-facing protocols
- Check in / check-out guests and answer phones
- Managing hotel reservations
- Respond to quest complaints, requests and emergencies
- Balance cash drawer and log receipts
- End of day tasks
Night Auditor
Ivis 4 Boutique Hotel
07.2021 - 04.2022
- Executed nightly financial audits and daily close
- Monitored guest arrivals during night hours and resolved issues
- Managing hotel reservations
- Respond to quest complaints, requests and emergencies
- End of day tasks
Sales Advisor
VF Hellas
10.2019 - 04.2021
- Delivered high-level customer service and sales assistance
- Managed stockroom and visual merchandising
Night Auditor
Scorpios Beach Hotel
04.2019 - 09.2019
- Managed night reception operations and financial balancing
- Assisted late-arrival guests and oversaw reservations
Sales Advisor
XACO SA.
08.2018 - 04.2019
- Immediate and intermediate costumer service
- Stock room organization and management
Sales Advisor
Notos.com
04.2017 - 07.2018
- Immediate and intermediate costumer service
- Stock room organization and management
Sales Advisor
H&M
07.2016 - 08.2016
- Provided direct customer assistance on the floor
- Organized stockroom and handled replenishments
Education
Bachelor of Administrative Studies - Tourism Management
University Of West Attica
10.2013 - 06.2020
Skills
- Efficient time management
- Effective team collaboration
- Effective organization skills
- Analytical problem-solving
- Customer service
- Guest relations
Personal Information
Date of Birth: 07/16/95
Additional Information
Certificate in Digital Marketing, Hellenic American Union
Timeline
Front Desk Receptionist
Santo Collection
04.2025 - Current
Front Dest Receptionist
Ivis 4 Boutique Hotel
04.2024 - 01.2025
Front Desk Receptionist
Grand Hyatt
11.2023 - 03.2024
Front Desk Receptionist
NOŪS Santorini
04.2023 - 10.2023
Front Desk Receptionist
Pre Opening/Opening Team NOŪS Santorini
05.2022 - 10.2022
Night Auditor
Ivis 4 Boutique Hotel
07.2021 - 04.2022
Sales Advisor
VF Hellas
10.2019 - 04.2021
Night Auditor
Scorpios Beach Hotel
04.2019 - 09.2019
Sales Advisor
XACO SA.
08.2018 - 04.2019
Sales Advisor
Notos.com
04.2017 - 07.2018
Sales Advisor
H&M
07.2016 - 08.2016
Bachelor of Administrative Studies - Tourism Management
University Of West Attica
10.2013 - 06.2020
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