Microsoft Office Specialist
Kostas Kourtis
Warehouse Manager
Vonitsa,01
Summary
Proven leader in warehouse logistics and customer relations, significantly enhanced workflow and productivity at Andromeda S.A. Aquaculture. Skilled in inventory management and problem-solving, excel in creating efficient delivery plans and improving customer satisfaction. Experienced in staff management and critical thinking has driven successful team collaborations and streamlined operations.
Skilled at building connections with customers. Excellent communication skills combined with analytical and attentive nature.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Warehouse Manager
Andromeda S.A. Aquaculture
Vonitsa, Aitoloakarnania
07.2008 - Current
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Pet Food Salesman
Leading Paws
Athens, Athens
06.2004 - 07.2008
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
ECDL Teacher
IT Tutoring School
01.2001 - 05.2004
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Military Service
Greek Army
08.1999 - 01.2001
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Super Market Employee
Anagnostou Super Makrets
08.1996 - 08.1999
- Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
- Contributed to loss prevention efforts through vigilant monitoring of store areas and reporting suspicious activities.
- Streamlined checkout process, resulting in shorter wait times for customers.
- Maintained accurate cash handling at registers, reducing discrepancies in daily reports.
- Enhanced inventory management with accurate record-keeping and timely stock replenishment.
- Offered assistance to elderly or disabled customers as needed during their shopping experience, demonstrating empathy and professionalism.
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Facilitated smooth communication between departments to ensure effective coordination of tasks.
- Participated in regular staff meetings to stay informed about new policies or procedures affecting store operations.
Education
Diploma in Business Studies - Marketing - Business Management - Computing
CBS STUDIES
Heraklion, Greece 09.1994 - 06.1999
Skills
Customer Service
Complaint resolution
Problem-solving abilities
Call center experience
Customer Relations
Problem Resolution
Critical Thinking
Inventory Management
Warehouse Operations
Warehouse Logistics
Staff Management
Software
Timeline
Warehouse Manager
Andromeda S.A. Aquaculture
07.2008 - Current
Pet Food Salesman
Leading Paws
06.2004 - 07.2008
ECDL Teacher
IT Tutoring School
01.2001 - 05.2004
Military Service
Greek Army
08.1999 - 01.2001
Super Market Employee
Anagnostou Super Makrets
08.1996 - 08.1999
Diploma in Business Studies - Marketing - Business Management - Computing
CBS STUDIES
09.1994 - 06.1999
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